User Studies Moderator / Facilitator

Full Time
Cupertino, CA
Posted
Job description

Summary

Posted: Oct 18, 2022
Weekly Hours: 40
Role Number: 200436677
At Apple, we strive to achieve surprise and delight for every one of our millions of customers around the world. We are currently looking for a user researcher to join the Human Engineering Validation team. You will contribute to various projects at the cutting edge of technology. You will possess outstanding interpersonal communication skills, high attention to detail, and a commitment to conducting impactful research in support of technology development. Imagine what you could do here. At Apple, new ideas have a way of becoming products, services, and customer experiences very quickly. Every single day, people do amazing things at Apple. Do you want to impact billions of users by developing an extraordinary product with a prime focus on accuracy, understandability and performance of the product? You will become part of a hands-on development team that furthers engineering perfection, creativity and innovation. Dynamic, inspiring people and innovative technologies are the norm here. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications

  • Previous Moderation experience, requiring high engagement with people
  • Experience in user study development, coordination and moderation
  • Experience standing up and scaling technical studies
  • Ability to thrive in cross functional, fast-paced technical environments under ambiguous circumstances
  • Experience troubleshooting computers and/or consumer electronics
  • High attention to detail
  • Excellent communication skills
  • Familiarity with Apple products is a plus

Description

- Moderate, Facilitate and conduct in-person user studies - Set up and break down study session areas - Engage and communicate with participants - Ensure appropriate participant compliance with protocols - Gather data from test devices - Manage study device inventory - Prepare, troubleshoot and maintain equipment for data collection efforts - Assist with development of instructional materials as needed - Document and communicate session issues - Communicate with cross-functional partners for study related updates

Education & Experience

BA/BS Degree

Additional Requirements

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $104,000 and $190,000 annualized, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

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