Office Operations Manager
Full Time
Saint Ignace, MI 49781
$35,000 - $55,000 a year
Posted
Job description
Mackinac Island Ferry Company is the largest Ferry company providing passenger and freight transportation and services to beautiful Mackinac Island. This position is in scenic Northern Michigan and is a popular tourist and historical destination drawing visitors globally, with peak season during warmer months in addition to adventure seekers year-round.
Mackinac Island Ferry Company is now hiring an experienced Office Manager!
We are looking for a hard-working, enthusiastic team player. If you love working with people and being on the open water, we encourage you to apply now!
Mackinac Island Ferry Co is active in community service and partners with St. Jude"s Children Research Hospital.
Contributions to the Crew
Mackinac Island Ferry Company is now hiring an experienced Office Manager!
We are looking for a hard-working, enthusiastic team player. If you love working with people and being on the open water, we encourage you to apply now!
Mackinac Island Ferry Co is active in community service and partners with St. Jude"s Children Research Hospital.
Contributions to the Crew
- Oversees and coordinates visiting groups
- Communicate Group sale schedules, services, needs
- Ensure outstanding Customer Service in all areas
- Oversee and Lead Office Managers, Store Manager, Ticket Sellers and Customer Service Crew
- Recruiting, Training, Scheduling, Developing, Coaching
- Manage Ticket and Store sales, in store and online
- Maintain and update Ticket sales system, Galaxy Management
- Modify Website as needed for ticket sales
- Work & Network with various travel platforms, Tourist Bureau Meeting, Circle Michigan, Michigan travel, Trip Advisor….
- Social Media as it relates to Customer Service
- Coordinate with Marketing strategies
- Communicate Ferry schedules internally and to passengers
- Verify accuracy, and oversee bank deposits
- Create protocols for protecting store, theft management
- Oversee purchasing, inventory and merchandising of multiple store locations
- Track and report on business KPI’s
- Suggest and provide input for strategies to improve business
Qualifications
- 4 years’ experience as an Office Manager
- Experience and understanding of Group Sales
- Experience in Retail/Toursim
- Proven Superior Customer Service
- Successful experience Leading and Developing a team
- Solid skills and knowledge of Microsoft office products
- Ability to operate and train on POS system
Employees perks
- Competitive wage
- Health Insurance
- Paid Time off
- Holiday Pay
- Simple IRA with a Company Matching Contribution
- Unlimited free rides to Mackinac Island
- Free VIP tickets for Family and Friends
- Additional Discount tickets for Family and Friends
- $250.00 Employee Referral Program
- Employee discounts at gift shops
- Company sponsored events
- Make Lifetime friendships and memories
- Meet people from all over the world
- Enjoy the beautiful Northern Michigan shoreline daily
- Lake front parking
Qualified Candidates Apply today!!
Thank you for your interest in joining our crew! You can learn more about being part of this adventurous opportunity by checking us out on Facebook, "Starline Mackinac Island Ferry" and our website: www.mackinacferry.com
Mackinac Island Ferry Company is proud to be an Equal Employment Opportunity and Affirmative Action Employer.
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