Warehouse Manager

Are you an impatient person but reasonably proactive once you are an expert in a subject matter? Are you driven to be accurate and will correct others on “how it should be” if they are remotely off in their comments? When given new areas to research, do you become restless in the pursuit of factual information? Are you so skeptical that you have to be shown the resource to find it believable? Do others become frustrated with you because of your “prove it” mindset? Is your communication style more informative and factual than social? Do you have a fear of failing or being wrong? Is it easier to be safe than sorry for you? Do you like being the resident expert in matters that you are very familiar with? Do you feel like you would rather just do things yourself because no one can do it better than you?

If this sounds like you, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is currently seeking a Warehouse Manager to join our team. The Warehouse Manager at Frazer reports to the Vice President of Operations, and is responsible for overseeing the essential functions of the distribution warehouse including receiving and stowing, picking and packing, shipping, inventory management, and documentation. This role will also ensure that the warehouse operates at peak efficiency with customer satisfaction the primary goal by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals.

What Does a Week in the Life of the Warehouse Manager Look Like?

• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.
• Improve on-time delivery of parts for Service Repair orders, parts shipments, and the production line by managing employees, warehouse-related tasks, and operations priorities as needed continuously.
• Improve inventory control and accounting accuracy by ensuring employees are properly trained and managed to perform accurate and timely processes and system transactions to include but not limited to receiving, stocking, picking, shipping, job and service order parts issuing, cycle counting, and year end physical inventory processing.
• Monitor and update various warehouse-related dashboards daily to understand the work backlog and priorities for shipments and materials distribution.
• Verify daily employee attendance each morning to ensure employees are clocked in, or at least accounted for. If there is no record of an absent employee calling in, then notify Human Resources.
• Monitor and approve employee timesheets, paid time off requests and attendance points.
• Ensure that daily huddles take place on each shift and clarify priorities daily for each team member by effectively allocating resources each day as needed.
• Track, report on, train, and discipline team members as needed with regard to controllable errors that impact inventory accuracy or the timeliness of deliveries.
• Participate in daily production meetings with department managers, supervisors, and team leaders to update material status by unit or department, resolve issues, and support service and production department supervisors/managers on their priorities and plans.
• Assist team leaders and employees with resolving material issues such as missing or incorrect parts on the production line or in the service department.
• Implement, monitor, and report on relevant Key Performance Indicators to demonstrate improvements for Frazer and to monitor the performance of each team member.
• Work with managers and human resources to drive hiring, promotions, performance reviews, pay increases, and disciplinary actions for employees.Delegate effectively to maximize the best use of talent and resources available.
• Lead the annual “Physical Inventory” process by directing the warehouse team to prepare the warehouse in advance, solicit volunteer assistance, facilitate training for the Physical Inventory teams, and support accounting with the Inventory audit.
• Work creatively to resolve issues, overcome obstacles, and meet production goals.
• Ensure teams have the personnel, tools and supplies they need to meet objectives.
• Proactively address both internal and external customer concerns.
• Research and implement process improvements with documentation and training.
• Submit maintenance ticket requests as needed to keep equipment and facilities operating in a safe and effective manner at all times.
• Become proficient with all job-related Frazer systems and processes, and become a coach and mentor to employees related to people, processes, and Frazer systems.
• Be proficient in operating a forklift, stock picker, and computer systems in order to lead by example, train, and fill in for employees as needed to perform warehouse operations.
• Be consistently at work on time and ensure that work responsibilities are covered when absent. Arrive at meetings and appointments on time. Read and respond to email daily.
• May be assigned a rotation to arrive early to open the facility one day per week. Have the entire facility open at least 30 minutes prior to the beginning of the shift start time with the security system disarmed, all doors and gates opened, compressors on, lights on, and ready for employees to go to work. This is typically a 30 minute task that requires arriving at least one hour before the shift begins.
• May be assigned as the rotating Supervisor on duty to open the facility, supervise employees on site, and close the facility on Saturday or Sunday for overtime work as needed.
• Perform all the above functions while adhering to safety policies and procedures. Monitor for, manage, and enforce safe work practices. Work closely with Health, Safety, and Environmental (HSE) team members to ensure adequate and timely response to hazards recognized or incidents that occur.
• Perform all the above functions while ensuring housekeeping is a top priority and enforce compliance with Lean 6S principles to keep areas of responsibility clean, organized, and safe.
• Any other duties assigned by the senior management.

Required Education and Experience:

• High School Education Diploma/GED required
• Ability to pass a background check and drug test.
• Past certifications and experience with forklift trucks and stock pickers
• Clean driving record and ability to be added to the company insurance.
• At least 3+ years of experience in a manufacturing, warehouse, or distribution environment
• At least 3+ years experience in a leadership role leading teams of 5 or more.

Preferred Education and Experience:

• Some university studies preferred
• APICS CPIM, ISM CPSM, or similar certification preferred
• Completion of Safety Classes (OSHA 10 or OSHA 40 class or equivalent)
• Lean Six Sigma / Manufacturing training
• At least two years of previous experience managing employee time and attendance

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can’t pass it, we’re not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Eight paid company holidays and ability to take time off during company shut down from Christmas to New Year’s Day!
• The “Company Kitchen” on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

Here's a list of a few competencies that the Warehouse Manager at Frazer should have…

• Highly autonomous
• Somewhat detail oriented
• Ability to lead and influence others
• Exceptional problem solving skills
• Moderate amount of ingenuity and creativity
• Ability to manage multiple, simultaneous priorities
• More logical than emotional in decision making

Software Knowledge

Also, here are a few software packages that the Warehouse Manager would eventually need to be versed in. Don’t worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)
• Syteline ERP experience

Oh, and $alary

Of course, we didn't forget salary… Frazer offers competitive pay and this role will start with a salary between $82,000-$112,000 annually depending on education, certifications, and experience.

Work Schedule

The Warehouse Manager will work Monday to Thursday 5:00 AM-3:30 PM OR Monday to Friday, 5:00 AM-1:30 PM. Shift hours subject to change based on needs of the business. Late afternoon/evening/weekend hours may be required as needed.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

• Online application
• Resume and optional cover letter
• Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).

Culture Index Survey Link

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you!