Job description

ServiceNow CMDB Analyst

Hybrid Role Location: - Falls Church, VA or Charlotte, NC

US Citizenship & Residency Required

No 1099, No third parties, etc. No exceptions (Sorry)

W2 Hourly Contract Only with limited benefits

$65- $71.00 per hour DOE

GeoLogics is seeking highly motivated, ServiceNow CMDB Analyst in Falls Church, VA or Charlotte, NC that will beresponsible for administering and executing the configuration management process and ensuring CMDB data integrity. This role works closely with the IT Service Now System Admin and all process owners within IT.

Qualifications Required

• US Citizenship is required for this defense related role with Bachelor's degree or higher is required in Computer Science, Information Systems, Information Technology preferred.
• ITIL Foundation v3 or v4 certification
• Minimum of 1 year of ServiceNow IT Operations experience
• Minimum of 3 years of experience working in global enterprises (post college, internship experience does not count towards this years of experience requirement.
• Cross-functional experience working in multiple divisions that may not be similarly regulated
• Expert knowledge of IT Configuration and Asset Management processes.
• Expert knowledge of ServiceNow CMDB.
• Understanding of ServiceNow
• Discovery and Service Mapping tools
• Solution Oriented mind set & be able to provide recommendations for the current and future platform.
• Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
• Excellent analytical and problem solving skills on maintaining CMDB data integrity.
• Able to generate reports for KPIs.
• Strong organizational skills.
• Excellent collaboration, customer service, and communication skills to work in a team environment.
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

Tasks may include, but are not limited to:

• Assisting in developing standard IT configuration management methodology * Supports the Configuration manager in the development of CMDB policy, processes and knowledge base
• Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
• Assists Configuration manager in conducting configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on unauthorized CI changes or alterations to environment
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• Perform SDLC activities required to enhance the Service Now platform
• Act as backup for CAB Manager

*Rates listed are not a guarantee of salary/rate. Rate offered at time of hire will depend on many factors including education, experience, interview results and skill level

GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

Job Types: Full-time, Contract

Pay: $65.00 - $71.00 per hour

Benefits:

• Dental insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Application Question(s):

• Are you a US Citizen? It is required
• You you local to either Falls Church VA or Charlotte NC? It is required

Education:

• Bachelor's (Preferred)

Experience:

• ServiceNow IT Operations: 1 year (Preferred)
• global enterprises: 3 years (Preferred)
• IT Configuration processes: 3 years (Preferred)
• Asset management processes: 3 years (Preferred)
• ServiceNow CMDB: 3 years (Preferred)
• Analysis skills: 3 years (Preferred)

License/Certification:

• ITIL Foundation v3 or v4 certification (Required)

Work Location: Hybrid remote in Charlotte, NC 28277

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.