Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

Fully Remote - U.S.

Position:

The Senior Implementation Specialist is responsible for the setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. The role works directly with clients to manage initial access, map, and transfer data, create process documentation, and train or coordinate training for client users. The Senior Implementation Specialist also tests and troubleshoots functionality of installed systems; and identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Core Responsibilities:

• Establish and maintain strong relationships with customers
• Work with customers to build, configure, and manage the client's CareSelect implementation
• Identify and resolve issues that arise throughout the implementation
• Work closely with other areas including product development and sales to ensure customer needs are met
• Work with the implementation team colleagues on continuous improvement efforts to build efficiency and improve the quality of delivery for our clients

Requirements:

• Bachelor's Degree or equivalent work experience
• 3+ years of experience in Healthcare, IT or Project Management
• Experience working with Epic Electronic Health Record (EHR) as an analyst or super user for EpicCare Ambulatory, Inpatient, Radiant, or Referrals
• Experience facilitating meetings and interacting with executive leadership
• Work in a fast-paced environment with multiple priorities

Preferred Qualifications:

• 2+ years of project management experience; with demonstrated ability to manage complex, multidisciplinary projects
• Experience working with Electronic Health Record systems, including Epic and Cerner
• Strong customer service skills and background
• Excellent verbal, written, interpersonal skills
• Detail oriented

Working Conditions/Physical Requirements:

General office demands

Travel:

Able to travel up to 25% (Potential travel 2-3 times a year) for offsite client meetings and training sessions.

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Unique Benefits*:

• Flexible work environments

• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

• Employee wellbeing programs and generous health plans

• Educational assistance programs

• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

• Learn more at https://careers.changehealthcare.com

• • Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Feeling Inspired? Ready to #MakeAChange? Apply today!

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New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $79,580 - $138,360. The salary range for Ithaca, NY is $69,200 - $115,300. The salary range for Jersey City, NJ is $83,040 - $138,360. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

Diversity, Equity & Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.