Job description
Job Title:
Sales Support Specialist
Location:
Carlsbad
What you'll do:
The Sales Support Specialist provides support to the Regional Manager by servicing various banking clients and assisting departments in resolving customer issues. The incumbent will follow up with the appropriate Officer(s) to ensure problems are resolved and the customer is ultimately satisfied with the end result. Additional responsibilities include assisting with account analysis, service charge waivers, e-deposit, and ACH renewals, and are responsible for several reports that are completed for executive management.
What we are looking for:
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Provides daily guidance to the department in the areas of deposits and account servicing.
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Works directly with customers on issues and resolves issues pertaining to their accounts.
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Provides excellent customer service and represents the bank in a professional and responsible manner.
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Adheres to compliance, security, state and Federal regulations, bank policies, procedures, and goals.
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Gathers information pertaining to loan package and coordinates submission to the underwriting and document areas.
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May accompany Officers on customer calls and interviews to obtain an understanding of the business relationship/loan request as a means to aiding the Officer in developing strategies to most effectively meet the needs of the customer.
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Provides research on loan and deposit accounts as needed.
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Completes E-Deposit and ACH renewals.
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May assist in setting up new accounts
What you need to have:
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Requires a High School diploma or equivalent and 2+ years of experience in banking, deposits, account servicing, or other directly related experience. 5 years or more experience is preferred. College degree preferred.
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Proficient knowledge of branch operations, deposits, new accounts, banking principles, and policies.
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Experience in loan processing/servicing preferred.
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Working knowledge of various word processing and spreadsheet software.
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Must have excellent customer service and communications skills.
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Ability to work with relationship managers, loan officers, regional managers, and clients as needed
Compensation Information:
Salary range for new hires is generally $54,668 – $67,532. Salary amount reflects San Diego, CA, salary is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.
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Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email
HR@westernalliancebank.com
or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
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