Sales Associate-Tools/Home Improvement (Tukwila)
Job description
Responsibilities/Skills/Experience Requirements
- Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
- Meets or exceeds associate performance standards consistently
- Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
- Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
- Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
- Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
- Completes required training in the expected timeframe, and participates in ongoing learning opportunities
- Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
- Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
- Uses basic internet navigation to access and print information and reports
- Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
- Performs other duties as assigned
REQUIRED SKILLS:
- Basic reading, arithmetic, and writing and oral communication skills
- Basic Internet navigation skills
- Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
PREFERRED SKILLS:
- Sales experience
- Knowledge of offered products and services
JOB REQUIREMENTS:
- 16 years of age or older
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