Job description

****Must have weekends and evenings availability ****

Color Me Mine, the world’s leading pottery-painting studio chain is located in the heart of Lincoln Center at 68th Street and Amsterdam Avenue. We provide the perfect venue to create keepsakes and memories that will last a lifetime. Our studio offers hundreds of pottery shapes, paints, brushes, and art supplies for customers to create one-of-a-kind ceramics!

Job Description:

As an Assistant Manager you will be a role model for other team members and you will inspire them to provide excellent customer service while following our procedures. You will support the general operation of the studio in collaboration with the Studio Manager and fellow Assistant Managers. Must work with leaders on mentoring staff in ways to increase sales and brand loyalty.

DUTIES & RESPONSIBILITIES

• Uphold and model all policies within the Policy and Procedures Manual and maintains and updates the document as needed.
• Promote events, party packages and help with the smooth operation and success of such events
• Motivate, train, and mentor staff in order to reach and/or exceed sales goals.
• Maintain company safety standards/housekeeping and be proactive in safeguarding allstudio assets
• Foster a sense of teamwork.
• Have more than a basic knowledge of glazing, kiln loading, and the functions of the kilns. (Training will be provided)
• Work with the Leadership Team in creating exciting and robust sales and events programs that engage the sales associates, drive increased sales, and are measurable
• Proactively communicate and report to the Studio Manager and Ownerand is expected to respond to and act upon given direction from Management.
• Be willing to assist with monthly staff meetings. Must be able to attend staff, sales and training meetings as scheduled.
• Be responsible for supervising opening and/or closing duties
• Be able to resolve customer complaints in the absence of the Studio Manager
• Be able to recognize a need and delegate tasks at hand
• Perform other duties that may be needed.

Operations:

• Communicates to Studio Manager about pottery items customers request and items that we need to re-order
• Oversees that shelves are properly stocked, priced and orderly (or assigns staff)
• Ensures that items are received timely, unboxed and put in shelves ( along with staff)
• Ensures that staff reports broken items to Owner for credits/refunds from vendors
• Responsible for ceramic processing breakdowns and the creation of more efficientprocedures

Kiln Room (training will be provided)

• Along with Team Leader/ Studio manager ensures proper operations of Kiln Room and flow of ceramics
• Helps train staff on kiln room operations
• Oversees repairs
• Oversees rushes
• Oversees organization of bags in the back room

Storage Room

● Oversees organization of supplies and samples in the storage room

QUALIFICATIONS

• +18 yrs old
• Previous experience in retail management position
• Ability to remain calm, composed, and professional during challenging situations
• Passionate about excellent customer service
• Excellent organizational, analytical, and management skills
• Experience as a hands-on leader who loves being on the floor to motivate, coach, and help teams succeed
• Strong emotional intelligence, resilience, communication skills, and the ability to influence team members
• Flexible availability
• Previous experience working with kids a plus

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Full-Time position:

The Assistant Manager position is a full-time position that requires a minimum of 35 hours for full time. This position requires to stand for hours, walk, bend, squat, reach above shoulder, lift boxes or inventory items up to 50 pounds. 8-hr shifts.

BENEFITS:

Employee discount

Paid training

Paid sick hours

401(k)

PTO

MUST APPLY ONLINE AT: upperwestside.colormemine.com/employment-application/

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Sanitation before and after customers

Work Location: In person

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