Job description
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from the hotel, rate, etc.
- Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
- Assign reservations based on guest preferences and availability.
- Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when the hotel is sold out.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned
- Lift up to 10 lbs.
- Sit and/or stand for long periods.
About Sheboygan Resort Operator LLC:
Blue Harbor Resort & Conference Center sprawls across 12 acres of Lakefront property, boosting stunning surroundings and views of Lake Michigan. Blue Harbor Resort & Conference Center is located in Sheboygan, Wisconsin. Both the Resort and the community is a true destination.
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