Title: Office Services Specialist

Hiring Range: $26,853-$30,000

Pay Band:

Agency: Department of Health

Location: CENT VA-LYNCHBURG CITY-Cen

Agency Website: jobs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties include: routine office and administrative responsibilities, scheduling meetings, takes and transcribes meeting minutes, prepares correspondence, maintains records, orders supplies, and answers questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division or resource, explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area.

Serves as the medical records clerk of the office. Independently performs a variety of complex program support duties requiring interpretation and judgment in application of policies and procedures. Characteristic tasks: Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility; composes non-routine correspondence; answers program questions, explains policies and procedures; registers patients, obtains consent forms and completes associated forms. Exits patients from clinic; verifies services rendered, determines prior balance and current charges; explains charges, collects payment or verifies patient or third party billing; writes receipts, schedules next visit. Enters payments into computer system and/or journal and reconciles cash receipts. Reviews and enters death certificates into the Electronic Death Registration System (EDRS).

Minimum Qualifications

General knowledge of office principles and practices
Working knowledge of word processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively
Considerable skill in the operation of standard office equipment

Preferred Qualifications:

High School Diploma
Experience in office setting specific to program area

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check
and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion
List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or
completion of Statement of Economic Interests may be required for certain positions.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered.
Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include
relevant work history which indicates your qualifications for this position.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted
without regard to race (or traits historically associated with race including hair texture, hair type, and
protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation;
gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and
pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can
be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening
Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date
for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Supplemental Questions: You may be required to respond to position-specific questions at the end of this
application. This information will help us evaluate your credentials and qualifications for the job. Failure to
respond to any questions may disqualify you from further consideration.”

Contact Information:

Name: Cortez Jackson

Phone: 434-477-5905

Email: cortez.jackson@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.