Job description

Job Title: Network Support Engineer

Job Location: Remote

Job Duration: Long-Term

Need resources with End User (laptop/desktop) telephony support – with any application – Teams, Slack, Zoom or of course the regular ACD providers – Avaya, Five 9s, Ring Central, Genesys, etc….. Not Infrastructure Admins or Infra Voice Admins.

• Experience in working with Voice Solutions, specific to Genesys Cloud.
• Any prior experience with Customer Care Voice Technology Operations
• Network or any Industry Voice Certifications are a Plus
• Handle SNOW requests and Incidents during support coverage hours
• Identify opportunities for process improvements
• Execute support tickets as directed by CAI FTE’s and Managers
• Follow Standard operating procedures and ensure the SNOW tickets are timely updated and closed
• 2-3 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks related to handling incidents and requests.
• Works under general supervision.
• A certain degree of creativity and latitude is required.

Job Types: Full-time, Contract

Salary: $54,768.46 - $147,724.65 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote

Speak with the employer
+91 9101505620

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.