Position Description:

This role is for an onsite IT Support Specialist working with one of our healthcare partners. In this role, you will be responsible for providing technical support to internal users and ensuring the efficient and effective operation of all technology systems.

Essential Job Functions:

• Provide onsite technical support to healthcare staff members who are experiencing hardware, software, or network issues.; prioritize, troubleshoot, and resolve technical problems in a timely and efficient manner
• Install, configue, and maintain computer systems, including hardware, software, and peripherals; includes setting up workstations, laptops, printers, and other equipment
• Perform preventative maintenance, including the installation of service packs, patches, and hot fixes
• Work closely with vendors and other IT professionals to identify and implement new technology solutions that meet the needs of the healthcare practice
• Develop and maintain documentation for IT systems and procedures; this includes creating user manuals, training materials, and other documentation that help staff members understand how to use technology systems and software
• Train staff members on the use of technology systems and software, including electronic medical records (EMR) systems and healthcare software
• Travel to practice locations across the region as needed (home base Mishawaka with 90% of time in Mishawaka, with occasional travel to Plymouth, Elkhart, Chesterton, Crown Point, Hobart, and Valparaiso)
• Respond to critical tech needs after hours as needed

Required Skills:

• Associates degree in computer science, information technology, or related field preferred
• At least three years of experience in IT support, preferably in a healthcare setting
• Strong knowledge of computer hardware, software, and networking systems
• Experience with electronic medical records (EMR) systems and healthcare software
• Experience with Microsoft Windows desktop and server operating systems, Active Directory, remote user support software (VNC, RDP, etc.), Cisco Call Manager VoIP environment, Office 365 applications
• Ability to troubleshoot technical problems and provide timely solutions
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time-management skills
• Knowledge of HIPAA regulations and healthcare industry best practices
• Valid driver’s license and proof of insurance