Job description
Salary
$29.89 - $49.91 Hourly
$62,161 - $103,809 Annually
This position is a Pay Band IF
Posting Details
This posting may be used to fill multiple vacancies.
This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled.
Why does the job exist?
The IT End User Support Manager will:
- Manage the help desk team and ensure quality and timely end user technology support for the agency.
How does it get done?
The IT End User Support Manager is responsible for:
- Managing the staff and the day-to-day operations for the end user support team;
- Providing process improvements and strategic direction for end user support team;
- Providing central communication for technology issues for Human Services Department (HSD) workforce;
- Providing project management for projects supporting end user technology.
Who are the customers?
- All Human Services Department employees and contractors.
Ideal Candidate
The ideal candidate has:
- Experience in project management supporting end user technology;
- Experience installing and configuring Windows 8 or Windows 10;
- Experience with help desk end user support.
Minimum Qualification
Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and four (4) years of experience in providing technical support to end-users for computer hardware, software, and/or network related problems. Substitutions Apply. See Substitution Table below. At least two (2) years of leading/supervising an end user support team.
Substitution Table
These combinations of education and experience qualify you for the position:
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Working Conditions
State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services ("CMS"), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage. Must be able to lift 50 lbs.
Supplemental Information
Benefits:
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Agency Contact Information: Angela.Simmons@hsd.nm.gov
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
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