Job description

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
Participates actively as a member of the patient care team to support international patients undergoing care at Mayo Clinic Florida. Provides Mayo Clinic international patients with assistance in accessing clinical and non-clinical resources, services, amenities, and information within the medical center and the local community in support of their care. Responsible for effectively organizing, assembling and arranging resources to address patient requests and inquiries to include coordination and scheduling of appointments (clinical and non-clinical), accommodations, special needs, etc. Demonstrates strong problem-solving skills to ensure prompt and efficient issue resolution to achieve optimal patient experience and outcomes. Expected to work with other departments to investigate, resolve and respond to requests from International patients related to their care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agents, assists in obtaining authorization of services as needed and communicates regularly with Sponsoring Agents regarding active patients’ status, etc. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Able to participate in other departmental projects as assigned. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment.

Qualifications
EDUCATION : A minimum of two years of college level education required. Fluency in English and the target language required.

EXPERIENCE : One to three years Healthcare or hospitality services experience preferred. Must possess basic understanding of medical protocol and terminology. Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire.

Applicants will be expected to pass skill screening tests in English and foreign language(s)at a Superior, Advanced High, Advance-Mid or Advanced-Low level according to ACTFL - http://www.actfl.org/files/public/Guidelinesspeak.pdf for language and translating proficiency during interview process.

Additional qualifications
COMPETENCY: JOB KNOWLEDGE: Requires strong written communication skills and interpersonal skills: including listening, speaking, rapport building, empathy, conflict resolution/negotiation, complaint management, facilitation, problem solving, critical thinking and crisis intervention. Must be able to work independently, be goal directed and have strong organizational skills. Successfully handles multiple demands simultaneously. Demonstrates a friendly, positive attitude. Demonstrated successful collaboration and teamwork with colleagues within the work area and at all levels of an organization. Able to tolerate an ambiguous, fast-paced, demanding and constantly changing work environment. Must have knowledge of computer tools and ability to become proficient in their use. Must be proficient in Microsoft Office including Word and Outlook and have ability to become proficient in other computer tools and systems including EPIC electronic health record, and customer relationship management software as needed. May be required to work extended hours.

License or certification
Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire.

Exemption status
Non-exempt

Compensation Detail
$21.73 - $31.13 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
8:00am-5:00pm (some flexibility required before and after hours to meet patient needs)

Weekend schedule
Rarely

Remote
No

International Assignment
No

Site description
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Recruiter
Casondra Johnson

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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