Job description

First Step Therapy provides Early Intervention of through out the state of Florida. We service children with referrals through the Florida Early Steps Program.

This position is a FULL-TIME position in a virtual home setting.

*Bilingual not required but a plus.

Candidate must be honest and have Outstanding and Professional customer service and communication skills. Must be able to work independently.

Responsibilities

• Provides administrative support by maintaining database of information specific to various areas of the Early Steps Program.
• Establishes rapport and a continuous relationship with staff and supervisors.
• Carries out extensive documentation, data gathering, and billing procedures as required by the office guidelines or Early Steps program.
• Receives and processes all incoming referral phone calls, faxes and emails
• Researches child's information in the program database to review whether this child is currently or has previously been an open case to avoid or duplicate the information of the patient.
• Researches child's information in the EMR System ( Therabill), Availability or Elegipro system to check demographic or insurance information to see if information provided match, if the child had change his/her insurance cover to complete and track appropriate correspondence.
• Creates child's electronic and paper record as soon as you received referral or within 24 hours.
• Maintains reasonably regular, punctual attendance consistent with First Step Therapy LLC.
• Maintains compliance with all First Step Therapy LLC policies and procedures.
• Attends interagency meetings, in-services training programs and team meetings.
• Participates with the team in program planning and development; defining and implementing departmental objectives, procedures and policies; and ensuring the continuous improvement of services.
• Collaborates with the team to ensure the integrity and organization of the documentation and process chart filing/electronic systems.
• The Administrative Assistance Coordinator staff member must be able to demonstrate the knowledge and skills necessary to complete the whole process of a referral.
• Maintains electronic communication with Family Care Coordinator, providers, administrator and supervisor to ensure the appropriate distribution of referrals, POC, initiation form and other documentations.
• Maintains an electronic tracking system of attempts to contact caregivers or referral sources in response to referrals and voicemail messages that have missing information making it impossible to open a child's record.
• Demonstrates an open, honest, caring and committed communication style.
• Practices efficient use of appropriate supplies and equipment.
• Ability to travel to central office or work locations is required during your three week training.

JOB REQUIREMENTS

• Positive attitude and attention to detail is a MUST
• 2 years medical office experience.
• Scheduling, cancellation management
• 2 years customer service experience.
• Knowledge of HIPAA (Health Insurance Portability and Accountability Act)
• Knowledge of general office equipment
• General mathematical skills
• Great organizational skills
• Excellent verbal and written skills
• Must be detail oriented
• Must be self motivated to fill various job responsibilities and willingness to cross train to other departments.
• Hours 8am to 6pm availability

Experience:

• customer service: 2 years (Preferred)
• healthcare: 2 years (Preferred)
• Receptionist: 2 years (Preferred)
• Bilingual Spanish candidates are welcome

Education:

• High school or equivalent (Preferred)

Location:

• FLORIDA CANDIDATES ONLY

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have an office set up to work from home?
• Are you located in Florida?

Education:

• Associate (Preferred)

Experience:

• Insurance verification: 1 year (Preferred)
• Early Steps Program: 1 year (Preferred)

Work Location: In person

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