Required Experience:

• Entry-level position. Up to a year of administrative experience preferred.
• Experience working with children strongly preferred
• Must be comfortable working with children with special needs.
  

Roles and Responsibilities:

• Serve as initial point of contact with families seeking in-clinic ABA services or in-home services nearby
• Greet clients at front desk in a professional and friendly manner
• Ensure that all persons entering clinic maintain HIPPA required confidentiality
• Manage email account, respond to administrative items in a timely and professional manner, and forward clinical questions o RBT supervisor or Clinic Supervisor, as appropriate
• Answer phone calls and respond to voicemail messages accordingly (forward messages to staff, main office, etc.)
• Manage office mailbox and distribution of mail to personnel
• Maintain office appearance to reflect a professional, clean, and safe environment
• Maintain office file room organization, including filing all office paperwork
• Monitor periodic maintenance needs (plumbing, electric, handyman, etc.) and schedule services, as needed
• Manage office supply, conduct inventories of the clinic, and purchase necessary items
• Make copies, laminate documents, and send/receive faxes, as needed
• Uphold our Covid-19 guidelines by ensuring clinic is being sanitized, temperatures are being taken, and clinic capacity does not go over
• Support all Clinical Staff (RBT’s, BCBA’s, etc.) by assisting them when needed to ensure client safety and dignity are being met
• Create materials for Clinical Staff to be used for clients during their programs
• Coordinate with staff for reservation of clinic spaces and logistics related to the picking up, or dropping off, of materials
• Advocating for their clients and Clinical Staff to ensure they have the necessary items to be successful
• Organize events for CCABA staff and assist in outreach events in the community
• Follow up with new hires for non-clinical support/questions
• Work closely with scheduling department to ensure smooth onboarding of both new team members and new clients
• Manage technical equipment and assignment of data-collection tablets to clinical personnel
• Maintain positive relationships with all clients and their families, prospective clients, clinical staff, prospective employees, fellow team members and referral source

Essential Skills:

• Highly-organized, self-motivated individual with the ability to work comfortably without continuous oversight
• Proactive and entrepreneurial self-starter, with ability to handle multiple projects in parallel
• Unwavering focus on customer service and delivering an unparalleled client experience
• Team player with the ability to work in a fast-paced environment with a solution-oriented mindset
• Strong proficiency with Microsoft Office (Microsoft Word, Excel, and Outlook)

Employment type:

• Full-time - Monday to Friday, 8am-5:30 pm