Job Description - Client Success Manager

Business Unit: Food Solutions

Title: Client Success Manager

Reports to: National Director of Food Solutions

HUNGRY Company Highlights:

• Ranked by Deloitte as the 18ths fastest growing start-up in the nation and fastest growth company in the Mid-atlantic!

• Ranked as one of Forbes: Best Start-Up Employers
• HUNGRY is the first ever platform (www.tryhungry.com/) that connects companies to 200+ top local chefs for business and event catering including Food Network chefs, Bravo Chefs and celebrity chefs
• HUNGRY has raised over $30 million dollars including from Sands Capital Ventures, Jay-Z’s Marcy Venture Partners, Evolution VC Partners, Motley Fool Ventures,, former Whole Foods co-CEO Walter Robb, and celebrities Kevin Hart, Usher, Chef Tom Colicchio, Chef Ming Tsai, Chef Sam Kass and half a dozen top NFL players.

Client Success Manager:

HUNGRY is seeking an experienced, sales-oriented account manager to grow existing accounts within the Food Solutions division which includes ad hoc catering, pop-ups, recurring food and snack programs, etc. In this role, you are responsible for creating HUNGRY “Super Fans” and increasing revenue for each account through exceptional customer service and execution.

Whereas the Director of Sales focuses on securing contracts from new prospects, the Client Success Manager will be directly responsible for coordinating all aspects of the program execution across all HUNGRY departments including but not limited to operations, chef network, marketing, technology, finance, among others. You must be able to work in partnership with the Director of Sales to gain a full and complete understanding of the clients’ needs and requirements with the goal of serving as the advocate for the client within the HUNGRY organization.

In this role, you will provide management and oversight over dozens of corporate, government and multi-tenant commercial accounts, so you must be able to handle a multitude of clients at the same time. Prioritization, delegation, attention to detail and a sense of urgency are important traits for this role.

Your performance will be measured not only by your ability to successfully handle multiple accounts at time, but you will also be financially rewarded for your ability to grow the revenue for each account.

Your daily responsibilities include:

• Hosting meetings (virtual and/or in-person) with the Director of Sales and new clients to outline the details of the contracted program(s)

• Coordinate across all HUNGRY departments to execute on those details as outlined in the Statement of Work
• Build trust and solid relationships with the clients through timely communication and delivering on expectations
• Always looking for new ways to organically grow an account by focusing on incremental sales opportunities, e.g. adding days of service, expanding meal programs, etc.
• Finalizing and entering in ad hoc catering orders, scheduling and administering popup & snack programs in the HUNGRY operating system (HUNGRY OS)
• Working with the Chef Network team to finalize menus that adhere to our strict profitability, portioning and quality requirements
• Coordinating and troubleshooting with the operations team to make sure all logistics are taken care of and that the client satisfaction ratings remain high at all times
• Working closely with the marketing department to ensure that all marketing materials are produced in a timely manner and well-executed especially for new client / location launches

Key Skills of a Great Client Success Manager

• Able to seamlessly handle multiple clients and multiple projects simultaneously Great at client engagement with a positive, great energy personality

• Sales oriented, client happiness centric
• Detail oriented, operationally sound
• Food/menu smart and articulate
• Able to respond effectively to client issues/problems in real time and turn them into positive outcomes

Requirements and Qualifications:

• 3- 5 years of experience in sales and/or account management, preferably in the hospitality, food service and/or restaurant industry

• Able to manage a portfolio of multiple accounts and clients within a city market
• Previous sales experience is strongly preferred
• Exceptional communication skills, both written and verbally
• Team-player mindset and willingness to collaborate
• Willing to take responsibility and act independently when necessary
• Demonstrate our Company Values ( Entrepreneurial, Simplicity, People Centered, Positivity, Integrity, Gratitude,Urgency & Determination, Quality, Efficiency)

HUNGRY Benefits:

Medical Dental and Vision insurance • Unlimited paid time off • 401k (currently not matching) • Employer paid life/disability • Flexible remote work schedule • Company Sponsored Telemed Benefits • Company Sponsored Virtual Mental Health Benefits • Company Sponsored Life and Accidental Death & Dismemberment Insurance