Job description
Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment. North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.
GENERAL RESPONSIBILITIES:
Responsible for keeping the beverage service areas and refrigerating units stocked with supplies always.
DUTIES:
- Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set forth by North Star Mohican Casino Resort.
- Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort.
- Must maintain an acceptable departmental attendance record.
- Must be reliable and prompt when reporting to work.
- Must wear the approved, departmental uniform.
- Provide prompt, efficient, and courteous service to guests. Greet guests positively, treating each person as an individual and in a professional manner.
- Maintain current knowledge of liquor products and beverage specifications. Keep informed of continually changing beverage specials and property promotions.
- Ensure all beverage deliveries follow safety requirements.
- Receive and stock all beverage related products. Check stock received against written requisition to ensure order is accurate.
- Assist bartenders in maintaining adequate amounts of supplies, i.e., ice, fruit, stir sticks, napkins, matches, etc. for the beverage areas.
- Cuts, slices, and peels perishable garnishes used for drinks.
- Maintain cleanliness of bar area, equipment, beer lockers, refrigeration, and storage areas.
- Assist in setup for special events, as needed.
- Removes trash from beverage service areas.
- Maintain a safe and clean environment for guests and fellow associates.
- Report any guest concerns or complaints to immediate supervisor for resolution.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Perform as a team member and assist fellow associates to ensure a smooth operation.
- Prioritize and handle multiple tasks simultaneously.
- Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food and Beverage Department.
- Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos or other communication from supervisory or regulatory personnel.
- The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organization needs and/or deemed necessary by the department supervisor, manager and/or director.
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