Banking Onboarding Relationship Manager
Whippany, NJ

As a Barclays Banking Onboarding Relationship Manager, you will manage all activity relating to the onboarding of clients on behalf of the Barclays Debt, M&A and Risk Structuring Group businesses. Your primary focus is ensuring Front office partners/clients are provided with an efficient, timely onboarding process, whilst delivering a best-in-class service to both internal and external stakeholders throughout the onboarding process. You will also ensure all Onboarding needs are being met for the responsible asset class.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances.

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Acting as a single point of contact for client onboarding related escalations from Business
• Running weekly/monthly engagement sessions with Business Managers and Front Office partners to understand expectations, manage BAU priorities and assess demands
• Running ongoing governance to ensure service levels are being adhered and ensure zero disruptions in Business activities
• Displaying commercial awareness to ensure there are zero onboarding related revenue impacts
• Partnering with global Onboarding Relationship Manager counterparts regularly to implement changes and awareness with an aim to create a streamlined function
• Utilizing internal systems for workflow management and data storage
• Reviewing control reports, investigating, and resolving breaks
• Performing quality checking on sample of requests processed

What we’re looking for:

• Bachelor’s Degree or equivalent experience within the Onboarding, KYC, Regulatory area
• Experience in Financial Services and client facing/client service
• Excellent written and verbal communication skills
• Ability to multi-task and manage heavy volumes of work and prioritize accordingly

Skills that will help you in the role:

• Depth of knowledge in AML/KYC, Product, Regulatory, Credit, Legal, Ops and Tech Infrastructure, enabling the ability to challenge inefficiencies along the End to End journey
• Established knowledge in Investment Banking and related products
• Analytical skills and detail oriented, with Strong Microsoft Office Skills (Outlook, Excel, PowerPoint)

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

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