The Chick-fil-A Delivery Dispatcher leads the daily operational process of our Chick-fil-A Delivery team. This position assigns deliveries for the delivery drivers to ensure a remarkable and personalized experience for each guest. This position works closely with leadership to ensure excellence in this area of business. At Chick-fil-A, a Delivery Dispatcher must be a friendly, enthusiastic individual with a passion for excellence and service who enjoys taking care of the guests needs. Chick-fil-A is a great opportunity for people of all backgrounds, and no experience is necessary.

Duties and Responsibilities:

• 
  Conduct a delivery driver on-boarding and training for all new hires.
• Oversee the speed, customer service, and accuracy of the Delivery Team.
• Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
• Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.
• Oversee the maintenance of the fleet.
• Strategically route drivers and manage orders accurately and efficiently.
• Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.

REQUIREMENTS

• Must be 18 or older with a valid drivers license