We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS has been introduced to the World Class Manufacturing (WCM) methodology through its collaboration with Stellantis (formerly FCA). Whilst WCM deals mainly with manufacturing processes, it will be adapted to SGS and implemented by SGS’s new World Class Services team.

The primary objective is to refine the service quality to meet customer expectations by maintaining continuous improvement in all areas of processes. When successfully implemented, the WCM methodology will help SGS tackle most forms of waste and loss, focusing on achieving zero accidents, zero waste, zero defects, zero breakdowns and zero inventory.

WCM can be described as a structured methodology that encompasses the entire organization, taking into consideration most aspects, defined in 10 technical pillars and 10 managerial pillars.

The SGS WCS journey has already begun, with the selection of the first 20 sites representing SGS’s geographical footprints and across businesses.

As one of SGS's WCS global trainers, you will report to the Global Head World Class Services to:

• Deliver, coordinate, analyze and consolidate all necessary training material and performance data in order to ensure that training is delivered in a timely and accurate manner, following WCS methodology (10 Technical and 10 Managerial pillars) and SGS company standards and environments.
• Develop WCS competences, methods, and tools on technical and managerial pillars to SGS employees and build and maintain WCS knowledgebase to support the organization with trainings, assessments and support to audit and WCS roadmap.
• Be responsible for the overall performance and learning outcomes of classes that she/he trains, and also to the classes trained by new local trainers under her/his supervision.
• Contribute to the education and coaching of operations teams working on tasks in defined Model Areas using standardized tools and approaches such as Cost Deployment, Quality Matrix, Model Areas, Kaizen Events, etc.
• Facilitate collaboration with all involved Regional and Local teams
• Educate and coach all involved SGS employees in the WCS methodology and chosen tools and pillars.
• Evaluate local trainers performance and providing necessary coaching, development and performance management to ensure a successful training and WCS deployment.
• Permanently observe WCS assignments and actively listen to regional and local needs while supporting the regional deployment.
• Consolidate and coordinate the planning, budgeting, training and deployment with the chosen sites (Business Lines / Regions).
• Monitor performance and progress based on clearly defined KPI.

To help you do this, you will also pair up with existing SGS WCS Managers who will be able to provide first hand insight into their experience in this role.

We would expect you to have:

• Extensive experience in World Class Manufacturing operations, as a WCM Trainer, Consultant or Auditor.
• Proven teaching and communication skills, with strong verbal and written communication skills and experience in classroom and shop-floor training classes as well as remote / distance teaching
• Robust background in Operational Excellence, Continuous Improvement or Auditing.
• Experience in directly leading or achieving results through people.
• Analytical capabilities, problem solving and proactive approach.
• Experience to project management, specifically in global matrix organizations where governance issues can be a challenge.
• Exposure of managing change in a large global matrix organization would be a real advantage.
• Previous experience in a laboratory environment would be a real advantage.

This is a global position and the job holder will be required to travel more than 50% of the time.