Job description

At REVIVA we are looking for a talented individual driven to work on a team in a fast - paced environment dedicated to excellence and superior customer satisfaction. Reviva is a leader in the aftermarket repower segment. Large dealer groups and national fleets rely on Reviva to keep vehicles and equipment up and running. Founded in 1944, Reviva is a successful third generation family business that uses EOS and Lean tools to manage its business and growth. We have a Warranty Advisor opening at our Company Headquarters, located in Fridley, MN.

Job Description:

Working with customers who have a warranty issue and seeing their claim through the entire warranty process.

Job Responsibilities:

• Speak to various customers to quickly identify, diagnose and discuss repair options to mitigate customer downtime and repair costs. Provide customer with claim status updates.
• Administer warranty activity based on the warranty policy as written, but understand customer relationships and be able to determine when a situation needs to be escalated.
• Define and order repair parts where required.
• Determine if plant inspections are required vs replacing or repairing in the field.
• Review repair orders and approve expenses to be paid and discuss discrepancies with the customer.
• Negotiate repair rates based on our published rates.
• Communicate with production, engineering and purchasing regarding any issues related to defects in material and/or workmanship.
• Maintain email, voicemail and any other lines of communication with the customer.
• Upload photos, build files, travelers, customer invoices, repair orders and any other pertinent information to claim. Create and maintain detailed file /notes on warranty claims.
• Assist in other warranty and/or sales activities as needed.
• Provide technical assistance to installers.
• Phones are manned 7am thru 5pm. Staffing is rotated on a revolving basis to cover late phones.

Physical Demands:

This job requires employee to sit at a desk and use hands to type and answer phones.

Work Environment:

The environment is primarily in an office setting. During certain times it may be necessary to be on the shop floor.

Minimum Skills and Abilities:

• High School Diploma or GED is required.
• previous experience working with warranty claims.
• Minimum of 2 years technical engine experience, primarily in diesel troubleshooting
• Even tempered with the ability to diffuse upset customers and work with different personality types
• Strong verbal and written communication skills including customer service and phone skills.
• Strong computer skills (Excel, Word, email, internet, all-data, etc)

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
We follow all CDC and MN Department of Health guidelines for re-opening the work place.

Education:

• High school or equivalent (Preferred)

Experience:

• Warranty / Customer Service: 1 year (Preferred)

Work Location: One location

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