With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job description Vacation Rental Administrator

The ideal candidate is a team player who can work well in a constantly changing fast paced environment. A problem solver who has a strong hospitality and customer service background. Candidate must demonstrate very strong written and verbal communication skills. Job duties include but are not limited to the following:

• Reservations and heavy phones
• Ability to quickly learn reservation software
• Experience with Streamline and OTA’s
• Vacation rental unit inspections (prior to arrival and after departure)
• Daily housekeeping and maintenance scheduling
• Coordinate preventative maintenance annually
• Coordinate emergency maintenance
• onboarding new housekeepers, maintenance and vendors
• Ability to learn Accounting AR, AP, Owner proceeds
• Knowledge and ability to use Microsoft Office
• On call rotation
• Maintain unit inventories and purchase replacement items
• Maintain two heavy email accounts
• Effectively manage daily correspondence and operations tasks to exceed customer and owner expectations
• Schedule and coordinate contractors during remodels
• Purchases and deliveries
• Enforce rental terms and terms of mgmt. agreement
• Ability to climb stairs and lift up to 50 lbs.
• Must work weekends, some holidays and on-call rotation
• Clean Driver’s Abstract and Background screening
• Must have own car and proof of insurance
• Preferred candidate should reside within 20 minutes of Kihei
• Genuine Aloha

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
at a proficient level.
Interpretation and completion of verbal and/or written instructions at a proficient level.
Knowledge of general office equipment (copier, fax, phone systems, etc.).

Knowledge of company policies, procedures and forms.
Confidentiality and discretion in the performance of all duties and responsibilities.
Time management and time critical prioritization skills.

High School Diploma or GED Required

0 – 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.