Culture Highlights!

• Hiring anywhere in Wisconsin statewide only.
• Flexible work environment – work from where it's most convenient, home or office.
• Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
• Monday through Friday schedule.
• 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
• Volunteer in your community – 24 hours awarded annually.
• Professional Growth – internal and external learning and development opportunities.
• Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.

Position Summary:

Under the supervision of the Administrative Services and Facilities Manager, the Transportation Supervisor provides day-to-day supervision of Lakeland Care, Inc.’s (LCI) Transportation team, which consists of Transportation Associates. This position is responsible for overseeing accurate and timely coordination of Member’s medical and non-medical transports based on service decisions made by the inter-disciplinary team (IDT) staff.

Responsibilities & Competencies:

• Research and resolve outstanding transportation service authorizations and pended claims issues.
• Conduct routine transportation audits and remediate any findings to ensure cost effective transportation and accuracy of service authorizations and appropriate payment of claims.
• Contribute to ongoing quality improvement within the transportation coordination process, including customer service, auditing and analysis.
• Work with Care Management and Provider Network to ensure adequate network of transportation providers and follow up regarding quality concerns of providers.
• Support the Transportation Associates by supervising and providing guidance in their daily workflow. Establish formal means of accountability, provide adequate direction, advise of job responsibilities, provide regular strength-based feedback, and support staff in developing their career.
• Attend internal meetings and participate in workgroups as needed.
• Perform service coding for authorizations, provider contracts, claims payment and Encounter reporting. This includes maintaining crosswalks for national standard codes, revenue codes, and SPC categories.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in! You may be the right candidate in disguise and/or for other roles.

• Associate Degree in Human Services, Administrative Professional, Office Assistant, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• Minimum of three (3) years personal or confidential staff assistant or other support role experience required.
• One (1) year of supervisory experience is preferred.
• Thorough knowledge of administrative support practices and procedures, modern office equipment and business English required.
• Proficient in the use of Microsoft Office, Power Point, Access, and Excel.
• Ability to work independently, and with confidential and sensitive information. Ability to take transcription and compose correspondence.
• Strong organizational skills and ability to prioritize tasks.
• Excellent verbal and strong written communication skills are required.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.
• Knowledge of Medicare, Medicaid, Family Care preferred.

Acknowledgement:

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

APPLICATION DEADLINE DATE: Accepting through 5/3/2023.

For questions on this role, please reach out to the Talent Acquisition Specialist Becky Vang at becky.vang@lakelandcareinc.com.

**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**

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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), Lakeland Care provides long-term care services and supports to eligible frail elders and individuals with physical and intellectual or developmental disabilities to achieve their daily and lifelong goals through Wisconsin’s Family Care program. Currently we serve in 22 counties and have 11 offices in the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.