Duties Include:

• Inspecting businesses to ensure compliance with tax and license requirements
• Educating and communicating with business owners in person, via written correspondence, and over the phone
• Performing collection activities for delinquent license fees, taxes, and penalties
• Working in partnership with other City departments and regulatory agencies to bring businesses into compliance with local laws when business activities are causing public safety concerns

This position requires office and field work, which includes driving to various locations within the City, performing inspections, collecting delinquent tax and license liabilities and conducting discovery of unlicensed businesses.

The City of Tacoma is committed to fostering a workplace that is innovative and flexible, and which attracts, supports, and retains a diverse and talented workforce. Telework arrangements may be available, depending on the position and needs of the City.

The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities.

For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

An equivalent combination of: Graduation from high school and two (2) years of experience involving collections, complaint investigation or other sensitive public contacts.

Desired Qualifications:

• Experience involving code compliance or enforcement
• Fluency in a language other than English

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
Valid Washington State driver's license with maintenance thereafter. Must obtain a special police commission within probationary period and maintenance thereafter.

• Resourcefulness locating and navigating to various address locations in the City of Tacoma
• Sound investigative and interview techniques
• Interpersonal skills using tact, patience, professionalism and courtesy both orally and in written form
• Ability to work closely and confidentially with other City departments and regulatory enforcement agencies
• Perform collections of delinquent license fees, taxes and penalties
• Understand and balance community needs and those of individual businesses
• Decisively make independent judgments concerning the application and enforcement of the municipal code
• Explain the municipal code to business owners and the public
• Effectively establish and maintain cooperative working relationships with others
• Ability to analyze situations and adopt an effective course of action
• Work independently with little direction meeting schedules and timelines
• Effectively plan, prioritize, and organize work
• Ability to operate a computer and a variety of software applications

SELECTION PROCESS & SUPPLEMENTAL INFORMATION:
Apply online and attach a cover letter and detailed resume. Applicants who meet the minimum qualifications will have their responses to the Supplemental Questionnaire scored based on the information provided. It is the responsibility of the applicant to list all pertinent experience and training. Applicants must obtain a passing score to be ranked on the eligible list for interview and hiring consideration.

Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Teamsters Local 117. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification.

WHY WORK FOR THE CITY?
The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities.

For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play .

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes.