Job description

About us

After over 50 years in business, we’ve learned that success comes from treating people right. We appreciate this opportunity to show you how we believe in doing business. Whichever name you know us by, we’re the same company with the same great people... honest, local folks who are dedicated to keeping the customer happy. With 45 locations in 5 states and nearly 400 great associates, come work for us. Find a career not just a job.

We are looking for a results driven retail store service writer/service writer to be responsible for the overall customer service. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in tires and automotive service.

Responsibilities

• Develop business strategies to expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance

Skills

• Proven successful experience as a team leader
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Day range:

• Weekend availability

Shift:

• 10 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• tire/automotive: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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