Job description

Service Manager

Ken’s Beverage, a premier provider of beverage equipment, installation, service, preventive maintenance, project deployment and water filtration systems is now a part of Pentair Commercial Services. At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. Throughout our global locations, our values guide us as we create innovative solutions for the world’s water challenges. We bring water to life!

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.

We have an opportunity for a Service Manager in our Pelham, AL team. As the Service Manager you will provide management and training for all assigned staff while being fully responsible for all operations and financial functions of the assigned office. Your leaderships skills and ability to maintain excellent relationships with external and internal stakeholders will be the keys to your success as a Service Manager.

You will:

• Provide oversight and training for all direct reports, including administrative and technical staff.
• Provides technical support for all field technicians, (24/7 phone support when indicated by exempt status)
• Complete regular onsite audits of field technicians to evaluate skill levels
• Ensure all personnel are following company policies and procedures, using corrective action/progressive discipline when necessary to modify behavior
• Generate business opportunities in local markets
• Ensure office is adequately staffed to meet business needs, by recruiting, hiring, and onboarding new employees
• Build relationships with customers by providing excellent service and support
• Provide a safe and healthy work environment that is inclusive for all individuals
• Responsible for facility security and maintenance
• Ensure all staff are following safety rules and regulations
• Monitor expenses with approval of expense reports, payroll and office expenditures ensuring office remains within budgets
• Provide a safe and healthy work environment that is inclusive for all individuals

We will:

• Create career growth and rotational opportunities within various areas of the organization
• Pay competitively
• Provide on the job training and mentoring in proven best practices
• Offer health benefits & coaching
• Support your long-term retirement goals through a competitive 401K matching and stock purchase plan
• Offer employee discounts
• Protect you with life insurance and other options
• Provide a company vehicle if eligible
• Tell you more about all the great benefits – just ask!

Key Qualifications:

• High school diploma or equivalent
• Valid state issued driver’s license
• Excellent problem solving and critical thinking skills
• Excellent service and relationship building skills
• Previous management experience or on the job equivalent experience
• Ability to travel
• Position requires regular bending, stooping, kneeling and ability to lift 55 pounds.

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Hoover, AL: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Required)

Work Location: One location

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