Job description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Senior Eligibility Coordinator – State of Montana (Remote)

Overview:
A Senior Eligibility Coordinator is a supervisory position responsible for overseeing and coordinating the work of up to fifteen Medicaid Eligibility Coordinators. Responsibilities require independent decision making and judgment on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Duties and Deliverables:
The duties of this position include:

• Planning, organizing, and running weekly schedules for staff.
• Provide training, update policies and procedures and provide guidance to staff with all business-related processes.
• Provide statistical data for management.
• Provide performance appraisal evaluations.
• Coordinate approved customer services and initiate requests for missing documents/information, in order provide all customers with the necessary services.
• Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, and/or documentation requirements.

Knowledge, Skills, and Certifications:
To qualify for this position, the candidate must have training, education, or experience in office and administrative support work that demonstrates:

• Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with social services that have an eligibility or compliance component; and
• The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Knowledge, Skills, and Abilities:

• Knowledge of programs and resources that have a compliance or eligibility component.
• Knowledge of supervisory principles, methods, and techniques.
• Knowledge of interviewing principles and techniques.
• Knowledge of teamwork principles and strategies.
• Ability to effectively resolve problems.
• Ability to assist customers and providers with reporting, eligibility, and compliance requirements.
• Ability to accomplish the quality/quantity of work within set expectations.
• Ability to effectively delegate work as appropriate.
• Ability to effectively coach employees and conduct performance appraisals.
• Ability to effectively plan and adjust work operations to meet planned and unexpected change.
• Ability to analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.

Minimum Qualifications:

• High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred.
• Must be a US Citizen.
• Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.
• Mountain Standard Time Location is preferred (Montana, Colorado, New Mexico, Utah, Wyoming.)
• Employment is contingent on completion of a background check.
• Own telephone, computer, wireless internet (WiFi) and electronic equipment. (A partial reimbursement to maintain unlimited phone and data access will be provided.)
• Must have access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job.
• A headset is preferred.

Location:
The work can be performed remotely during the hours of 7am-6pm Mountain Standard Time.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable compensation for this role. In addition, SSO provides a range of benefits for this role.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.

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