THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong! ORGANIZATION OVERVIEW Title: Scheduling and Dispatch SupervisorLocation: Remote/Support CenterStatus: Exempt/Full-TimeReports To: Technical ManagerKey Relationships: Technical Services Team, Field Operations Teams, Field Leadership Team THE OPPORTUNITY Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United PF is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United PF Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing The Scheduling and Dispatch Supervisor will review work requests to dispatch technicians and vendors to complete reactive and scheduled maintenance work on spa and fitness equipment. Working with the Inventory Control Specialist, Technical Manager, Program Lead, Technicians, and vendors for the Technical Services Department. • Review open work order requests for accuracy and clarity

• Prioritize work requests with technician schedule to remain balanced
• Manage projects through schedules with minimal interference in daily activities
• Work with Inventory Control Specialist to fill parts orders and coordinate delivery to clubs
• Return calls, respond to email, and prioritize needs

• Efficiently and accurately assign work orders in the CMMS platform • Direct and oversee daily workflow: Learn service areas and coordinate routing and scheduling

• Run routing reports, make sure all routes are completed daily, read all notes daily and address them accordingly, and communication with tech and management daily with any issues

• Update work orders daily • Always look for ways to streamline routes and become more efficient

• Schedule preventative maintenance accordingly to make sure route drivers are working 40 hours per week
• Efficient scheduling and routing of all field employees, schedule work around holidays, events, and vacation schedules
• Communicate new processes and procedures to employees
• Computer literacy is a must. Microsoft Suite of software
• We have our own routing system that will need to be learned and become proficient.
• Order supplies for Technicians

Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and activities may change as we learn and grow. What You'll Bring to the Table:

• 5 years’ experience in scheduling and dispatch environment
• Professional and effective communicator in person, on the phone, through text, and email, with strong written and oral skills.
• Excellent analytical, problem-solving, and decision-making skills
• Proven ability to address and solve problems in a creative, innovative, timely, and decisive fashion
• Strong time management and multitasking skills
• Financial Acumen: understanding budgets, approving invoicing, projecting spend/savings
• Able to stand, walk, bend, squat, and occasionally lift to 50 pounds and subject to a variety of physical conditions in the club environment.

United Fitness Partners ("UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. UFP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across more than 190 clubs. UFP is diversely positioned across 14 states – Arizona (40 clubs) and Texas (26 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. UFP is headquartered in Austin, Texas. UFP is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai
About Planet Fitness Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of June 30, 2020, Planet Fitness had more than 15.2 million members and 2,059 stores in 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 95% ofPlanet Fitness stores are owned and operated by independent business men and women.

Flexible work from home options available.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.