Sales Platforms Senior Analyst

Description

Sales Platforms Senior Analyst

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Sales Platform Senior Analyst to join our team.

• Manage day-to-day operation and user support for the Cummins sales platform.
• Provides routine user support such as user and account creation and management, basic training, troubleshooting, upholding standard business processes and data standards, etc.
• Responsible for continuous improvement of support processes and resolution of all support issues and/or communicating recurring questions and support issues to the Sales Platform Leader for future action, e.g., system idiosyncrasies and/or opportunities for task simplification.
• Works closely with the Sales Platforms Leader and superusers to manage user expectations, understand and prioritize actual or potential user support needs, perform/teach how to perform system demos, and create documentation as needed.
• Supports new system enhancements: collaborates with IT (enhancement developers/testers) as an advocate for the Cummins user (user-friendliness, ease of learning). Reviews results of user acceptance testing and provide inputs to adjustments.
• Communicates sales platform changes/enhancements to superusers, then users: business value of the change, what will change, and what stays the same. Trains and supports super-users/champions and regional Sales Platforms Analysts (broaden the user support network).
• Uses experience supporting superusers and users to provide input into user training. May assist in the review of new sales platform training.
• For significant sales platform changes or enhancements, alerts the Sales Platforms Leader to anticipated need for increased user support capacity.
• Runs Voice of the Business forums and advisory boards.
• Leads selected projects, either based on existing expertise or as an opportunity to build expertise: identify requirements, project plan, design, budget, communicate, integrate with existing sales platform functionality and document outcomes.

Qualifications

Skills

• Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
• Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Training Delivery - Instructs learners in a manner that engages and adjusts to individual and group needs resulting in knowledge, skills and abilities that can be applied on the job.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
• Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints
• Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information

Education, Licenses, Certifications

• Bachelor’s Degree in Business or related field or equivalent experience required.
• Demonstrated understanding of how the current sales platform system works preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Implement new initiatives on Salesforce Sales Cloud which requires understanding the business and
• translating requirements into a system solution.
• Execute change management activities to drive strong, value-added utilization of new and existing system capabilities which require process and behavior changes.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation,sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SALES

Primary Location United States-Indiana-Indianapolis-US, IN, Indianapolis, Cummins DBU Headquarters

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 6, 2023, 5:00:00 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 23000306