Job description

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman Automotive currently has a REMOTE opportunity available within the Mapleshade, NJ area for a Sales Coordinator within our Customer Engagement Center. Must be able to work a flexible 40 hour work week schedule.

Principal Purpose of Position:
Execute BDC Process in accordance with BDC strategies
Sell appointments for vehicle sales using text, email and telephone skill sets
Respond to assigned leads from the Customer Relationship Management (CRM) tool within 15 minutes of receipt (store hours)
Set appointments for dealership visits per Holman ‘Best Practice’ benchmarks
Utilize defined dealership email templates for communications
Utilize defined dealership telephone word tracks as guidelines for process and flow of customer phone contacts
Execute BDC process in a consistent yet flexible manner that results in a customer experience designed to achieve the highest appointment ratios
Complete all daily tasks and activities (benchmark 85-100 calls/day)
Perform all other duties and special projects as assigned.

Education and/or Training:
High School diploma or equivalent

Relevant Work Experience:
Call Center or Customer Service experience preferred
Sales experience preferred
Ability to organize and prioritize tasks and make appropriate decisions
Complete Customer Relationship Management (CRM) tool for all activity
Record all customer engagement in CRM
Work schedule flexibility (including weekends)
Attend team meetings
Register, schedule and attend all required, scheduled training and informational seminars
Strong communication skills (verbal and written)
Ability to interact and work with employees at all levels in the organization
Hourly rate of $16.50

Benefits:
A warm and professional environment based on a foundation of family values and exceptional customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family include medical, dental, vision, vacation, 401K retirement plan with company match.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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