Job description

This role will work in close partnership with the Assistant General Manager (AGM) and the General Manager (GM) on the development, implementation and execution of the business strategies -- to include service and sales strategies, operational budget, restaurants/bars and banquets/catering.

Job Description

• Oversee staff and operations of the front-of-house restaurant. Restaurant managers could be assigned to manage any of the various operational groups (i.e., servers and hosts, bartenders and barbacks, catering and event sales).
• Ensure consistent positive guest experiences through continuous interaction and feedback requests
• Respond to negative feedback by taking all appropriate actions to diffuse the situation and turn it into a positive one
• Actively participle in the attraction, selection and development of front line and management staff
• Develop direct reports by communicating performance expectations and delivering timely feedback
• Seek opportunities to enhance revenue and produce new possibilities in all areas of operations
• Provide leadership and support for Ole Red by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
• Partner with the AGM and GM to prepare annual budgets, as well as P&L oversight/management
• Participate in the development of long and short-term plans for revenue growth and cost control measures
• Ensure systems are in place for all inventories/controls
• Provide support for all entertainment programming for the main floor
• Meet and exceed all financial budgeted expectations for Ole Red
• Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment
• Maintain a positive attitude while remaining objective in all circumstances
• Communicate and uphold all corporate standards, guidelines, policies and procedures
• Partner with the AGM and GM on physical facility to ensure proper maintenance and repair
• Maintain composure to assuage potential volatile situations in a positive, effective manner
• Maintain personal integrity by abiding by and supporting the values and principals of the company
• Support high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions
• Perform other duties as assigned

Requirements

Education

• High school diploma or equivalent required; College degree is preferred
• Bachelor's degree in hotel/restaurant management is desired; a combination of practical experience and education will be considered as an alternative

Experience

• Minimum three years of progressive restaurant management experience required
• Aloha Point of Sale, Compeat and Hot Schedules experience a plus

Knowledge, Skills and Abilities

• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports desired
• Proficient knowledge and experience with Microsoft Office (Outlook, Word, Excel)
• Outstanding leadership, communication, and training skills
• Ability to establish clear direction, set goals, monitor progress and measure results
• Passion for the hospitality business and compassion for people
• Capable of creating fun in a fast-paced and stressful environment
• Ability to communicates assertively in a non-aggressive, candid manner

Licenses / Certifications

• State of Tennessee Alcoholic Beverage Commission server permit
• Servesafe certification
• Must have valid CPR certification or attain certification within 90 days of start date
• Valid driver's license required

Location: Ole Red Gatlinburg

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Bar
• Casual dining restaurant

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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