POSITION: Resident Services Coordinator

PROGRAM/LOCATION: Willow Housing Menlo Park, CA

SUPERVISOR: Program Manager

STATUS: Full-time/Non-exempt

PROGRAM SUMMARY:

The Willow Housing Project will provide a safe and supportive environment for formerly homeless and at-risk veterans to receive a comprehensive array of support and community services that will help them maintain their housing and increase their self-sufficiency.

DUTIES/RESPONSIBILITIES:

Activity Coordination (70%)

Drop-In Resident Support Services (30%)

• Communicate and collaborate with the residents to understand and respond to resource needs
• Liaise with the VA and HUD-VASH case managers to understand and respond to resident needs
• Liaise with property management staff to understand and respond to resident needs, as well as schedule space for resident activities
• Develop links with the local community by networking with service organizations, faith¬ based institutions, corporations, foundations, locally-based community agencies, businesses, and schools
• Coordinate on-site adult education, health, and wellness, or skill-building classes and recreational activities for residents
• Prepare and distribute a monthly calendar and workshop on on-site services and activities.
• Communicate and collaborate with the other programs regarding volunteer and client information
• Provide annual assessments following agency best practices for all clients on the caseload
• Utilize the database provided by HomeFirst to track and report the necessary client outcomes
• Maintain all required documents and records necessary to ensure the quality of services to all clients served
• Coordinate and supervise off-site enrichment activities quarterly
• Perform other duties assigned by the supervisor

QUALIFICATIONS:

Education and Experience:

• BA or equivalent experience in human services or a related field preferred
• Minimum six months experience in human services

Skills, Abilities, and Knowledge

• Strong verbal and written skills
• Understanding of and sensitivity to the needs of formerly homeless and at-risk veterans
• Desire to work with people of diverse social backgrounds and professional rank
• Knowledge and understanding of community resources and human services
• Experience networking in the local community
• Initiative, flexibility, and the capacity to respond effectively in all situations
• Basic computer skills, including knowledge of office applications and the internet
• Valid CA driver's license and reliable personal vehicle

ABOUT THE AGENCY:

HomeFirst is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 5,000 adults, veterans, families, and youth each year at seven locations including our Boccardo Reception Center, which is the county’s largest homeless services center. We are relentlessly focused on eliminating barriers to housing.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.