Job description
Overview:
Working Environment/Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries, and cancellations, and quote available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.
Responsibilities:
- Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner.
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
- Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate always quoting scenarios. Upsell rooms when possible.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate always quoting scenarios. Upsell rooms when possible.
- Enter reservations into the computer according to standard operating procedures.
- Communicate and work closely with the Sales Department concerning group bookings.
- Maintain availability calendar and communicate all relevant information to the operations team.
- Maintain accurate files and reports.
- Handle all special reservations, including V.I.P. reservations, packages, and discounts.
- Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
- Attend and give input on trends and opportunities to maximize revenue.
- Send confirmations letters when needed from our CMS platform
- Process advance deposit/balance sheet.
- Process brochure/add-on requests.
- Research travel agent commissions.
- Act as the initial guide for the guest and their experience
- Anticipate our guest’s needs and go above and beyond to take initiative to resolve guest complaints and create loyalty
- Multi-tasking at a fast pace while ensuring accuracy and efficiency is required.
- Excellent written and verbal communication
- This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun!
- Previous experience passionately providing service to others. Excellent phone skills are needed.
- People Person. The best part of serving others is creating experiences for them that go beyond the expected.
- Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy
Working Environment/Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
- While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
- The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
- While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.