Duties

Major duties include but are not limited to the following:

• Provides general clerical as well as technical assistance to the My HealtheVet Coordinator by maintaining MHV Systems, Secure Messaging Program, and electronic and/or virtual assistive equipment.
• Establishes, develops, and implements, at the request or in conjunction with the My HealtheVet Coordinator, local My HealtheVet-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and assists in the development of reports status/progress to medical center management.
• Assists in establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress.
• Provides oversight for a variety of software programs integral to the overall administration and operations of the Connected Care Service.
• Assists with the preparation and implementation of business contingency plans for MyHealtheVet system failures specifically addressing manual system backup plans and how day to day business will be conducted.
• Provides IT user support through training and troubleshooting problems; equipment support including maintaining the inventory, requesting repair and maintenance, and requesting new equipment.
• Provides training support which includes developing and monitoring the Service's training plan; tracking employee training; participating in the development and delivery of in-service training; and performs office support duties which includes preparing reports; preparinggraphics for presentations and ensuring that labor and equipment costs are properly assigned.
• Assists in the development, implementation, maintenance, and documentation of MHV internal and control policies and procedures.
• Serves, in the absence of the My HealtheVet Coordinator, as Secure Message liaison and administrator to VISN and National MHV teams. Applies the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness.
• Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the My HealtheVet and VA mobile apps program.
• Assists in the management of multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business functions for the My HealtheVet and VA mobile apps program.
• Provides general clerical services as well as being well versed with the MHV administrative portal and the MHV website in effort to aid Veterans, caregivers, and families with MHV registration and authentication, educate Veteran on how to utilize the MHV and navigate the MHV website while accurately conducting consults management.
• Assists the My HealtheVet Coordinator in developing presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and caregivers.
• Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors, and high-level management, and negotiating.
• Assists in the development of multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Assists in researching and writing articles, news releases and briefs for inclusion in publications and for release to other media.

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Documents Accepted:
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Miscellaneous
  • Resume
  • SF-15

  
  Documents Required:
  

  • Resume

  
  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applicants are encouraged to apply online.
  
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/31/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11880703.
  
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  2. Click Submit My Answers to submit your application package.
  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  Agency contact information

  Queen Dimas

  Phone

  562-826-8000

  Email

  Queen.Dimas@va.gov

  Address

  Bob Stump VA Medical Center
  500 Highway 89 North
  Prescott, AZ 86313
  US

  Next steps

  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.