Job description
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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
WHO WE ARE:
We are the world’s largest retailer of diamond jewelry and the world’s largest specialty jewelry retailer, with #1 market share in the U.S., UK and Canada. Signet operates approximately 3,200 stores globally, under the brand names Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Banter by Piercing Pagoda, JamesAllen.com, and Rocksbox!
ALL ARE WELCOME HERE:
Signet is a people first company – this means that we put our customers and our employees at the center of everything we do. Our culture celebrates diversity and inclusion, while uniting around a common mission and distinct privilege of helping our customers Celebrate Life and Express Love®. We strive to make sure that our 35,000 employees have professional, personal and social development opportunities to unleash their full potential and have equal opportunity for advancement, regardless of their gender, race, sexuality or any other aspect of their background. At Signet, we nurture an inclusive environment where employees feel safe, supported and empowered at work each day. We do not and will not tolerate any behavior that undermines this effort.
Position Summary:
Signet is transitioning to a fully integrated Omni-Channel retailer, offering our customers many convenient and frictionless ways to interact, purchase and receive our merchandise and services. Connected Commerce is an integral part of that transition, partnering with other functional areas to execute these new Omni-focused customer offerings. We seek a Product operations Analyst to drive the execution of our product offerings to internal teams and customers.
Major Responsibilities/Essential Functions:
Issue Resolution
- Collaborate with Operations and Technology to prioritize, triage and resolve product issues and bugs
- Facilitate weekly issue resolution meeting with Technology Support
- Collaborate with Technology Support to ensure resolution SLAs are being met for P1/ P2 bugs
- Ensure overall “health” of Flex Fulfillment capabilities.
Information and Performance management
- Collect and communicate both qualitative and quantitative data from within and outside the product team. This can include data from product usage, customer feedback, feature requests, and support tickets.
- Define metrics to measure progress against key results.
- Work with operations team to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development.
- Support product team with adhoc data analysis
Process Optimization
- Ensure the operations teams are ready with the resources, information and processes required to support new product launches (training, playbooks, documentation, resolution paths, FAQs, etc.).
- Develop processes and strategies for effective product training collaborating with Operation teams and Training and Development
- Partner with customer-facing and operations teams to help them make more tailored content for specific audiences.
Organization and Documentation:
- Maintain templates, guidelines, how-to references so the product team can operate efficiently.
Position Qualifications:
Education Required: Bachelor's degree required
Required or Acceptable Job-Related Experience:
- 2-3 years of digital product management experience
- Customer focused and data driven
- Strong communication skills
- Strong team player and individual contributor
- Bachelor’s degree
Retail Omnichannel experience is a plus
Technical/Other Skills Required:
- Must possess familiarity with office software including Teams, Word, Excel, PowerPoint, Outlook and Visio.
- Experience using Jira and Confluence is preferred.
- Experience with SQL and Tableau is preferred.
Benefits & Perks:
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
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