Full performance level in customer service field requiring considerable knowledge of customer relations, problem resolution and bookkeeping procedures related to the collection, balancing, recording and depositing of payments for permits; under direction, issues and records permits, collects associated fees from customers and performs related transactions to balance, deposit and report all monies, answers customer inquiry regarding building regulation processes, performs a variety of routine clerical tasks.

Issue permits (e.g., general construction, mechanical-HVAC and electrical); distribute permits to appropriate parties or departments, other county agencies, other governmental bodies; schedule inspections; respond to customer inquiries or complaints by email, phone or face-to-face.

Collects payments for permits at counter and mail, counts money, process refunds, handles inquiries, by phone and in person, from contractors, developers, designers, utility companies and general public; maintains database and various records; explains charges and payments, balances cash receipts from all sources, deposits and reports all monies received by Building Regulations Division; prepare daily bank deposits and daily pay-in reports for County Auditor and County Treasurer, operates an automated payment processing system, post payments; coordinate with Auditor's and Treasurer's offices to track and control deposits; coordinate with banks, County Auditor's Office, County Treasurer's Office regarding customer payments. Investigates and resolves account problems which can be handled on an immediate basis, verify payments to match associated permit fees; post and update permits.

Performs clerical duties; type routine reports, correspondence and complex documents specific to the office function; prepares daily, enter data into system and retrieves it through inquiry using keyboard skills; files and retrieves information from filing system.
(Performs Related Duties As Required)

Equivalent to high school diploma and two (2) years full-time work experience interacting with the public in a customer service environment, two (2) years full time work experience utilizing a personal computer and standard word processing software and one (1) year work experience in processing cash transactions. Work experience may occur simultaneously -OR - alternative, equivalent evidence of the Minimum Class Requirements

All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.

Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.

Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active
pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at: www.mcbenefits.org.