Patient Service Rep - Ambulatory Services
Full Time
South Charleston, WV 25309
Posted
Job description
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JOB SUMMARYThe patient service representative will greet patients upon arrival for visit with a friendly, courteous and respectful attitude, setting the first impression of the hospital department. The employee will collect and accurately enter current patient financial information and demographic information into the EMR to register patients. The employee will schedule appointments by identifying patients by date of birth and name in computer system and create an account if patient is not in the system. The employee will be responsible for answering phone calls in a timely and polite manner, completing in-bound and out-bound referrals, verifying insurance eligibility and obtaining prior authorizations. The employee will scan, categorize and label paper documents into the electronic medical record and collect payments and co-pays as necessary. The Patient Service Representative will report directly to the Clinic Manager and may be given additional responsibilities as deemed necessary by management.
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EDUCATION
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A high school diploma or equivalent is required.
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LICENSURE
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N/A
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EXPERIENCE
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The employee must possess the ability to work in an EMR system, be able to perform work at a steady, fast pace, have considerable attention to detail, be organized and be able to perform multiple tasks simultaneously.
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CERTIFICATION
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N/A
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COMPUTER/TYPING/MATH SKILLS
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It is essential that the employee have basic computer
skills and the ability to use a calculator. -
The employee is required to adapt
and learn new skills relevant to the electronic medical record systems used by
Thomas Memorial Hospital and Thomas Health System Physician Partners.
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JOB SPECIFIC REQUIREMENTS
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Employee relations, customer service, verbal communication, written communication, decision-making and teamwork skills are required.
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Problem solving skills and the ability to apply past knowledge to new situations are required.
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