Job description

COMPANY OVERVIEW

Do you have an upbeat personality and thrive on working with people on the phone and in-person? Do you love being part of a team and working with the community? Then Charter Research just might be the perfect place for you!

We are a highly experienced and quickly growing clinical research company, based in The Villages and Winter Park, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsoring agencies. Above all, we are a team, and we are seeking the right team member to add to our foundation..

POSITION OVERVIEW

The Patient Recruitment Associate is responsible for the recruitment of study participants into clinical research protocols. This position requires knowledge of current clinical research studies, phone screening and scheduling, and other recruitment activities. The Patient Recruiter should have an upbeat personality and thrive on working with people on the phone and in-person.

RESPONSIBILITIES

• Understand clinical trial protocols and the diagnoses and medical terminology involved in each study.
• Speak with potential research participants by phone and in person to explain trial opportunities and schedule patients for in-person appointments at the clinic (for a pre-screen or screen visit).
• Establish rapport and ensure courteous and efficient service is provided to all callers.
• Conduct outgoing recruitment calls and answer inbound calls.
• Perform phone screens to identify the patient’s diagnosis and exclusion factors to ensure correct placement in a study.
• Match potential patients’ needs to current or upcoming studies. Log patient information in database for future studies.
• Organize and coordinate community outreach programs as needed.
• Provide input into marketing and advertisement processes.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Able to think broadly and maintain a working knowledge of all actively enrolling and upcoming trials.
• Excellent interpersonal skills and customer service skills.
• Friendly, professional demeanor and effective communication skills required.
• Ability to work independently and as part of a team.
• Must possess a high degree of urgency and self-motivation and have a strong work ethic.

QUALIFICATIONS

Education

1. High School diploma or GED required.

2. Associate’s degree or Bachelor’s degree strongly preferred.

Experience

1. Previous clinical research or patient recruiting experience strongly preferred.

2. Knowledge of medical terminology helpful.

PHYSICAL REQUIREMENTS

1. Prolonged periods of sitting at a desk and working on a computer.

2. Must be able to lift-up to 15 pounds at times.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• The Villages, FL 32162: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• customer service: 3 years (Preferred)

Work Location: In person

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