Job description

The Patient Care Technician (PCT) is part of a healthcare team assisting medical providers in rendering professional care to patients within an ambulatory/primary care setting.

Core Job Responsibilities:

• Take vital signs, perform phlebotomy and quality controls, EKG’s, monitor patient’s charts and assess patient needs through discussion with patient and /or family. Report findings to health care team.
• Respond to patient questions and ensure that needs of patients and their families are addressed while health center policy is followed.
• Return patients phone calls, schedule patient appointments, and assist with patient registration
• Documentation of patient’s health history, screening questionnaires, and medication reconciliation
• Ensure sufficient and appropriate supplies are available in exam rooms.
• Chaperone procedures as well as ensure proper set up, documentation, and removal/clean-up of biohazardous materials.
• Maintain open lines of communication with providers, front desk staff and other clinic employees and utilizes a team-based approach to coordinate patient care.
• Complete the patient check-out procedure at the end of the visit, including any follow up needed. Ensure all patient concerns have been met prior to the patient’s departure.
• Provide de-escalation; calm and/or defuse irate callers and patients by working with them to identify and properly address concerns.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; keeping patient information confidential.
• Performs other duties as assigned

Requirements/Preferences

• High school diploma or equivalent required
• Patient Care Technician certification from an accredited program required
• A minimum of one (1) year experience required
• CPR certification required
• Basic proficiency with Microsoft Office products (Outlook, Word, etc.) required
• Basic proficiency with EHR preferred, Epic a plus

**Bilingual English/Spanish **

We don’t discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.

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