Job description

Urban Air Party Coordinator is responsible for selling fun! You will be the primary brand Ambassador building relationships in the community and working with our Guests to plan their event from start to finish – you will strive for 100% guest satisfaction and deliver on exceptional birthday party experiences. Must be able to create, nurture and successfully close leads and opportunities while continuously prospecting for new birthday parties. Help us sell our amazing party packages, follow up with guests, and exceed expectations! Work together with an uplifting, supportive team to drive financial results while directly impacting the lives and memories of our young visitors.

MAJOR DUTIES AND RESPONSIBILITIES

Sales

• Schedule, book and upsell parties and complete all corresponding associated paperwork (payments and deposits, catering, refunds, or cancellations).
• Identify party requirements and expectations for each event.
• Conduct final inspections to ensure everything adheres to guests’ standards.

Customer Service

• Assess an event’s overall success via follow-ups.
• Respond to guests’ special requests in a courteous and accountable fashion.
• Handle issues and complaints with compassion.
• Monitor the consistency of service provided to all guests.

Admin

• Provide weekly confirmed reservations to event staff for execution.
• Verify event staff labor hours and provide event staff directions and feedback.
• Maintain birthday party inventory.

Marketing

• Research and develop ways to enhance our birthday party packages.
• Oversee production of passes, flyers, brochures, etc.

Please note that duties in addition to the ones listed above may be assigned.

The following are Essential Functions for the job & may not be altered without changing the basic purpose and objectives of the position:

Supervisory Responsibility

• Directly Supervise party hosts (train, review work, correct work, performance review, discipline).

YOU WILL BE GREAT AT THIS ROLE IF:

• You love UNLIMITED Earning Potential. Base + Commission.
• You love working in a fast-paced, dynamic Family Entertainment atmosphere.
• You have a passion for delivering a great Guest experience at every touchpoint.
• You have excellent verbal and written communication skills.
• You are a self-starter, eager to learn and develop your expertise.
• You responded to all leads in a timely fashion – same to next business day.
• You can deliver sales results and you love a good challenge!
• You know how to write a sales plan and can find the business through prospecting and networking.

QUALIFICATIONS AND SKILLS:

• 2-5+ years’ experience in inbound/outbound sales role
• 3+ years’ experience customer service/hospitality position
• Bachelor’s Degree in Communications, Marketing, Business or related field preferred
• Strong phone and computer skills, ability to properly track sales efforts
• Excellent written and oral communication skills
• Bi-lingual preferred in English and Spanish
• Availability to work 40-50 hours per week depending on demand

WORKING ENVIRONMENT:

• Non-typical Family Entertainment environment.
• Urban Air is a fun and adventurous environment with awesome attractions.
• We are business casual!
• Ability to work Saturday, Sunday and/or evening shifts during the week.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Frederick, MD 21703: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Party Hosting: 3 years (Preferred)

Work Location: In person

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.