Position Summary: Responsible for surgery scheduling in perioperative settings. The OR Scheduling Clerk must be efficient and effectively use the resources surrounding operative events by accurate and timely scheduling of cases, personnel and materials according to policies, procedures and guidelines. The OR Scheduling Clerk must review perioperative data to identify and gross inaccuracies and missing data elements.

Essential Duties and Responsibilities:

• Maximize operating room utilization by appropriately booking the right type of surgery cases by priority and length of time using case management software.
• Create, move, cancel, and reschedule cases for multiple service lines as needed; keep surgery schedule and wait list updated dally, adhering to the local turnaround policy and guidelines.
• Perform specific operating room scheduling functions using current computer systems and software.
• Manage/edit case depot as needed.
• Communicate changes to the appropriate personnel and other departments.
• Utilize protocols to determine and communicate proper patient prep, including utilizing appropriate systems to check patient record and coordinate necessary lab tests and Rx, inform of cost share obligations, identify/document any medication allergies and conduct screening questionnaires.
• Independently problem-solve issues and maintain detailed records and statistics. Submit monthly statistical reports on Excel.
• Provide assistance to surgical patients by coordinating their surgical dates; write letters to members concerning surgery issues as needed.
• Other duties as assigned.

Supervisory Responsibilities:

• N/A

Corporate Compliance Accountability:

Consistently supports the precepts of Corporate compliance and Principles of Responsibility by maintaining confidentiality, protecting the assets of the organization, acting with integrity, reporting observed fraud and abuse and complying with applicable state, federal and local laws and program policies and procedures.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving — Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Customer Service — In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational Initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
• Interpersonal Skills — Maintains confidentiality; treats co-workers, patients and facility visitors with respect.
• Oral Communication — Listens and gets clarification to ensure that instructions and requests are fully understood.

Physical Demands:

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the incumbent is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

Work Environment:

The work environment characteristics described here are representative of those an Incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• Completion of basic anatomy/physiology class as it relates to surgical pre- and post-operative diagnoses and procedures or equivalent experience.
• Completion of medical terminology class or equivalent experience (must pass medical terminology test)
• Knowledge of surgical supplies and equipment
• Demonstrates and communicates a service-oriented approach to all customers
• Basic PC skills (must pass PC skills test)
• Must have spreadsheet skills and word processing skills (Microsoft Word and Excel)
• Knowledge of office equipment (fax machine, copier, scanner)
• Ability to clearly speak, read, write and thoroughly understand English, as well as demonstrate strong non-verbal communication skills
• Ability to learn and willingness follow policies and procedures
• Must be willing to work in a Labor Management Partnership environment