Job description

We are seeking a skilled and customer-focused candidate to join our team. In this role, you will be responsible for providing excellent patient care and customer service while performing a variety of administrative and technical tasks. The ideal candidate will be organized, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities:

• Greet patients and visitors and provide excellent customer service
• Schedule appointments and verify insurance information
• Perform pre-testing procedures such as visual acuity testing, tonometry, and auto-refraction
• Assist patients with eyewear selection, including fitting, adjusting, and ordering glasses and contact lenses
• Maintain patient records in electronic health records (EHR) system
• Manage inventory of eyewear and office supplies
• Answer phones and handle inquiries, directing calls to the appropriate staff member as needed
• Assist with billing and collections as necessary
• Maintain a clean and organized work environment
• Attend training and staff meetings as required
• Perform other duties as assigned by the office manager or optometrist

Requirements:

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office Suite

Preferred Qualifications:

• 2+ years of experience in an optometric or medical office setting
• Knowledge of pre-testing procedures such as visual acuity testing, tonometry, and auto-refraction
• Experience with electronic health records (EHR) systems
• Familiarity with insurance verification and billing procedures

Certifications:

• None Required

This is a full-time position with competitive pay and benefits. We are open Mon-Sat. You will typically have a day off during the week. To apply, please submit your resume and cover letter. We look forward to hearing from you!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Bellingham, WA 98225: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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