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The Scheduler/Operator is responsible for answering of both inbound and outbound calls. Serves patients by answering inquires; questions and provides accurate information. ENTAA Care a practice pod of Johns Hopkins Regional Physicians LLC. This role reports to the Operations Manager.

Shift:

Full Time ( 39 hours)

Day Shift

Education:

Minimum of a high school diploma or GED required.

Work Experience:

Minimum of one year’s experience in a call center setting; preferably in a health care setting.

Knowledge/Skills:

• Applicant must be highly motivated and have the ability to work independently in a fast-paced office with strong interpersonal skills and with a friendly and empathic manner.

• Experience with computerized EMR (electronic medical records) systems highly desirable; familiarity with use of computers required.

• Excellent oral and written communication skills, with the ability to communicate with staff, physicians, Howard County General Hospital departments, patients, families and outside agencies in such a manner as to gain their confidence and secure their cooperation and respect.

• High level of patience, tolerance, and tact in order to deal effectively with people and time pressures.

• Professional demeanor, attitude and appearance.

• Initiative and assertiveness in dealing with problems.

• Knowledge of operator tasks, clinic policies/procedures and paperwork.

• Knowledge of use of office equipment including phone, computer, and scanner.

• Knowledge of customer service concepts and techniques.

• Reliable transportation.

• Flexible to changing demands

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.