Job description

Job Title: Network Technician
Location: Montgomery, AL
Duration: 1 Year

Job Description:

• This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance.
• This will be monitoring and maintaining *** LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits.
• Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client's services are properly reflected.
• Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.
• Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.
• Prefer CompTIA Network Plus Certification.
• Possible shift work.
• Possible working on Federal and State holidays
• Will work alternating weekends regardless of shift.
• Will train on day shift from 8AM to 4PM - once trained will move to the 4PM - 12AM shift.
• This position requires weekend and holiday work as it is a help/support and services position (24/7 operation) 2nd shift (4PM to 12AM) and include some weekend work (every 3rd weekend once trained)
• Position will train on 1st shift initially (8AM to 4PM) for a period of 2-6 weeks before continuing to actual shift.

Skills Required:

• 1 year's knowledge and/or experience with LAN/WAN maintenance and support.
• 1 years call center/service desk experience.
• Good customer service skills.
• Experience and/or knowledge of voice and data circuits including troubleshooting and research.
• Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).

Experience Required:

• 1 year systems analysis experience/service desk

Education Required:

• High School Diploma or GED

Additional Information:

• This position will convert to the merit system. Currently budgeted 3-6 months but could fluctuate.
• Please note this is a 2nd shift position.
• In person interviews will be conducted
• These positions are very demanding as this is a Network Operation Center.
• Will be required to work on Federal and State holidays.
• Will train on day shift from 8AM to 4PM and switch to 2nd shift (4pm - 12am CST) once trained.
• Will work alternating weekends.
• Position is onsite, full time in Montgomery, AL. NO remote work will be considered -Looking to move quickly on this position.

Job Types: Full-time, Contract

Salary: $14.76 - $28.28 per hour

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Ability to commute/relocate:

• Montgomery, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)
• Computer networking: 1 year (Required)
• Network support: 1 year (Required)

Work Location: One location

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