We are seeking a Network Technician for a 12+ month contract in Littleton, CO (strong possibility of extending or converting to a FTE).

Job Description:

• Actively troubleshoot several service types such as T1, DS3, and ethernet solutions
• Escalate and hold LEC Partners accountable for offnet repairs.
• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
• Efficiently and accurately manages customer-initiated trouble tickets to resolution.
• Monitors the performance of the telecommunications networks, including usage, load patterns and system response

Qualifications:

• Basic understanding of the OSI networking model physical, data link, and network layers
• A proven track record troubleshooting technical issues
• Ability to manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.
• Demonstrating proficiency with trouble ticketing application and other internal tools
• Ability to answer customer calls and work issues via trouble ticket proficiently and independently
• Ability to work in a 24 x 7 fast paced environment
• Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. Ability to relate technical issues to management and lead personnel.

Minimum Qualifications:

• H.S. Diploma or Equivalent
• Customer service/Call center experience a plus

$20-$22/hour

Candidates must be US Citizens or Green Card Holders, W2 ONLY. NO 3rd party candidates.

If qualified, interested, and available (or know of somebody who is), please send an updated resume and pay requirements for immediate consideration to bonnie.kutin@comcentric.com