Job description

Overview

Texas TMJ Sleep & Facial Pain has an opening for a take-charge decision-make Front Office Receptionist in Southlake, TX. We are a specialist practice dedicated to Orofacial pain/TMJ and dental sleep medicine. Prior experience in healthcare (medical/dental) office preferred though not required.
Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Provide outstanding customer service for the patient; excellent chair side manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Help clean the office and treatment rooms if needed.
• Review patient chart prior to doctor arrival and log appropriate patient data during exam and treatment as well as transcribe doctor notes in patient chart.
• Maintain patient confidentiality through HIPAA compliance
• Follow organizations safety policies and procedures
• Have knowledge and understanding of medical/dental terminology sufficient to perform job successfully
• Maintain a full schedule of patients daily
• Support the office staff members by fulfilling patient care responsibilities
• Check and respond to voicemails and emails left for the office.

Qualifications High school diploma/GED required (Associate degree preferred). A prior healthcare office experience preferred. Bilingual (Spanish) preferred.

• Versed in electronic medical/health record (EMR/EHR) a big plus
• Highly effective verbal and communication skills
• Excellent customer service skills
• Outstanding positive attitude and demeanor
• Strong interpersonal and relationship building skills
• Knowledge of all company policies and rules
• Ability to multi-task and work in a fast paced environment
• Equal opportunity employer.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Southlake, TX: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 2 years (Required)

Work Location: In person

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