Job description
As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
[1:50 PM] Dionne Melo
Implementations Program Manager Description
Q2 is seeking a Program Manager for the Premier Services group to provide senior programmatic oversight of ongoing implementation projects for an assigned client. Core responsibilities of this role will include focusing on high-level program management, coordination of individual work streams, and operational management of the client’s implementation efforts. The Program Manager will be the primary contact to the client’s PMO in the communication of program scope, timing and effectiveness to enable the delivery of the client’s business plan and strategy. Outlining objectives, planning execution, managing operations, and reporting on status are just a few of the functions involved in carrying out a successful program.
Responsibilities:
Set the overall strategy and objectives for the assigned client’s implementation program; work with agile team to establish plans and goals for each work stream. Prepare and present backlog and roadmap proposals.
Daily program management throughout the life of the client engagement.
Manage the main program documentations such as the program initiation document, program plan, and reporting dashboards.
Define the program governance (controls) and manage the program’s budget.
Manage risks and issues and take corrective measures.
Coordinate the work streams and their interdependencies through collaboration with assigned Q2 agile team.
Manage and utilize resources across work streams and ensure agile teams have the resources and information they need.
Manage program-level communications with the assigned client.
Get involved in development of Sprint Reviews
Work closely with agile team to track progress and provide updates on any changes in strategy or priorities.
Report to senior executives on the progress of individual work streams and the overall program.
Weekly update via email
Monthly Exec Update Slide
Weekly update in Salesforce (I repurpose the Weekly Email Update)
Help prepare operational/executive weekly/monthly/ad-hoc program dashboards for all supported functions.
Oversight of the development and maintenance of the collaborative sites (Confluence/Jira) and shared areas required to manage program information and content.
Work with Team
Plan, coordinate and support development of measurement systems and management reports including KPIs, balanced scorecards and dashboards; develop specialized reports as needed.
Ensure the delivery of exceptional customer service.
Regularly interacts with leadership of the assigned client as well as at Q2.
Relationship management, effective communication at all levels, and the ability to be a change agent are key to this position.
Qualifications:
Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 6
years of related experience; or an advanced degree with 4+ years of experience; or equivalent relevant work experience.
Typically requires 1-2 years managing and developing employees.
Typically requires 1-2 years managing and developing employees.
Typically requires 3+ years of agile delivery experience
Experience in the financial services industry is a big plus
Demonstrable leadership skills and experience working with large, complex projects and programs including delegation of tasks and authority and measurement of progress and team competencies.
Experience with collaborative software such as Jira, Confluence, Salesforce, Microsoft Teams, or Wrike.
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Strong relationship management skills, including the ability to influence without and engage and inspire employees and project team members
Proven track record in collaborating across organizational teams and with all levels of leadership
Excellent team player who can work with virtual and cross-functional teams
Ability to work with deadlines and in a fast-paced environment
Ability to learn quickly and multi-task in a dynamic environment
Ability to think independently and consider cross-functional and downstream impacts
Ability to analyze information, make connections and demonstrate deep-level thinking
Innovative thinking, strategic focus and aptitude that challenges the status quo
Strong organizational and planning skills
Strong, proven financial acumen
Travel 20%
Health & Wellness
-
Hybrid & Remote Work Opportunities
-
Flexible Time Off
-
Career Development & Mentoring Programs
-
Generous Retirement Benefit Plans, including a company-matching HSA program.
-
Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
-
Community Volunteering & Company Philanthropy Programs
-
Employee Peer Recognition Programs – “You Earned it”
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our
Q2 Community page
. Q2 supports dozens of wide-reaching organizations, such as the
African American Leadership Institute
,
Code2College
, and
YearUp
, promoting diversity and success in leadership and technology. Other deserving beneficiaries include
Resource Center
helping LGBTQ communities,
JDRF
, and
Homes for our Troops
, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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