SPECIFIC DUTIES AND RESPONSIBILITIES

• Assists with providing leadership, supervision, and training to Student Success Center staff.
• Oversees the day-to-day functions of the Student Success Center including staff scheduling, appointment management, e-mail, text, and phone communications.
• Plans and implements activities to support the College’s Strategic Plan and Guided Pathways initiative.
• Manages cohort registration initiatives for special populations on campus including, but not limited to the following: Athletics, Student Life & Clubs, Dental Hygiene, Nursing, Radiography, CCOG Grant recipients, and high school student groups.
• Assists with the planning of New Student Orientation events and all functions related to new student onboarding.
• Collaborates with Enrollment Services to resolve student issues, maintain open communication, and provide training and updates as needed.
• Works closely with Academic Deans and Department Chairs to resolve student issues and appeals.
• Manages the verification of non-compliance and academic status reports.
• Assists with development, implementation, and training of advising-related processes, College placement policies, student records maintenance, and other related issues.
• Maintain and develop relationships with four-year college and university transfer partners
• Coordinate career services activities including initiatives to support career exploration and education and the development of job search skills and strategies.
• Organize and manage transfer and career related events, fairs and workshops
• Collects and interprets data, creates reports, and assists with program evaluation and college-wide assessment initiatives.
• Assists in the maintenance of the departmental webpage and the development of departmental publications.
• Participates in professional development workshops, webinars, trainings or conferences to stay current on best practices on student-center trends, academic and transfer advising, and policy initiatives related to community college students.
• Manages confidential information in accordance with FERPA.
• Organizes and conducts on- and off-campus presentations, workshops, and other forms of outreach.
• Assumes the duties of the Director if absent.
• Perform other duties as assigned.

• 
  Bachelor’s Degree;
• Three (3) years of related experience in academic advising and/or career services;
• Knowledge of Colleague (Ellucian) computer system or a similar platform;
• Strong computer skills with knowledge of Microsoft Office;
• Excellent written, verbal, and interpersonal communication skills;
• Ability to work efficiently in a fast-paced environment, with demonstrated multitasking and problem-solving skills;
• Ability to work independently and within a team-oriented setting, use discretion, and apply judgement; and
• Ability to work with diverse groups.

• 
  Master's degree; and
• Strong communication, organizational, interpersonal, written, and verbal skills.

• 
  Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual Acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.