Job description

JOB SUMMARY
The Spectrum Business Account Manager manage the daily operations of a geographic sales team that sells to Small and Medium size businesses while aspiring to exceed budgeted sales goals.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets

Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work

Coach to and follow Charter’s Sales Process

Works with their sales teams to set sales goals using various systems and tools

Resolves customer complaints, or other issues that may interfere with efficient stales operations

Organize and facilitate meetings regularly to ensure sales team is aware of any tools, process, or product updates

Recruit, interview, hire, train and coach Account executives to achieve sales goals

Handle employee relation issues, including performance appraisals, coaching and ensure training compliance

Ensures that each Account Executive is executing a living territory plan for assigned area

Manage daily individual rep funnel activity including contacts, presentations, and sales

Completes all administrative tasks related to all sales activates and ensures account executives do the same

Has detail understanding of Charters product offerings and value proposition in the markets they sell in.

Maintains current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional

Attend and participate in meetings as established by management

Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc.

Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful

Perform other Prepare reporting as needed

Perform other duties as assigned

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals
Valid driver's license with a satisfactory driving record

Education
Bachelor’s degree in business marketing or related field, or equivalent experience

Related Work Experience
Telecomm product/services sales experience - 5 years
Business-to-Business sales management experience -5 years

WORKING CONDITIONS
Office environment and / or outside environment with exposure to inclement weather
Exposure to moderate noise levels

#LI-swd74 SCM565 335938-2 335938BR

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